topic Re: Fibre 65 is only running at 14Mbps in Fibre

Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 13:24:05 GMT

I have been suffering a very slow service for days. Tried to run the TalkTalk speed test and it is not working and hasn’t been for months. Ran Ookla and only getting 14Mbps Download speed not the normal 35+ that I was getting. Have tried switching off router, leaving for 30+ minutes and rebooting on six occasions now and the service is still very slow. Tried disconnecting WiFi on several devices and still no improvement. No faults on TalkTalk service are showing? Very, very disappointed as this is not what I’m paying £43 a month for. Suspect service is being deliberately slowed down to force me into an upgrade, which my pension won’t stretch to!

Re: Fibre 65 is only running at 14Mbps

Chris-TalkTalk — Tue, 12 Sep 2023 13:31:03 GMT

Hi Fetlar13,

Line test is passing but sync speed is low. Is your router currently connected to your test socket?

Chris

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 13:33:13 GMT

Everything is set up as normal.

Re: Fibre 65 is only running at 14Mbps

Debbie-TalkTalk — Tue, 12 Sep 2023 13:35:58 GMT

Hi Fetlar13

Would it be possible to connect the router at the test socket? (just for testing purposes)

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 13:41:30 GMT

Debbie

I am not tech savvy, a pensioner who struggles with it. All I know is I haven’t altered anything on the set up and my service is frustratingly slow.

Sorry I can’t be of more use

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 13:44:01 GMT

Something has happened because speed has now gone up to 31.3 Mbps?

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 13:53:45 GMT

Something has unclogged the system, as I have ran the Ookla speed test 4 times now and speed is at or around 31Mbps, still not as quick as it was but apparently 40 is the best I can hope for on the copper cables? By the way what is wrong with the TalkTalk speed test facility, it never seems to work?

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 14:01:58 GMT

Speeds now

Re: Fibre 65 is only running at 14Mbps

Karl-TalkTalk — Tue, 12 Sep 2023 14:05:21 GMT

Glad the speed has improved. Speed tests are like weather reports, no two are exactly the same, so always try a few, rather than putting your faith in just one. I often use Sam Knows Speedtest as an alternative to check.

Thanks

Karl.

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 14:14:17 GMT

Stalls on the upload speed

Re: Fibre 65 is only running at 14Mbps

Chris-TalkTalk — Tue, 12 Sep 2023 14:32:55 GMT

Could you try a couple more speed tests and let us know how you get on

Chris

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 12 Sep 2023 14:41:55 GMT

Hi….I’ve run 2 speeds on Ookla and 2 on the Sam Knows as suggested by Karl, your colleague. All coming out in the 30 to 31.5 Mbps range….as I said not what is was but it’s better than past few days. Thanks for the help.

Re: Fibre 65 is only running at 14Mbps

Karl-TalkTalk — Wed, 13 Sep 2023 05:42:20 GMT

OK, keep an eye on things and let us know if anything changes.

Karl.

Re: Fibre 65 is only running at 14Mbps

Anonymous — Thu, 14 Sep 2023 06:02:23 GMT

Morning Fetlar13,

How have you found your speeds over the last 48hrs?

Thanks

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Tue, 19 Sep 2023 16:59:58 GMT

Download Speeds now averaging 21~22Mbps, simply not the promised 65Mbps promised when I took out the contract….

Re: Fibre 65 is only running at 14Mbps

Debbie-TalkTalk — Wed, 20 Sep 2023 06:20:27 GMT

Hi Fetlar13

Apologies for this.

The line test is now detecting a potential fault. Is the router currently connected at the test socket?

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Sun, 24 Sep 2023 10:37:01 GMT

Hello Debbie

Yes, yes and yes again….everything in the house is okay and the set up has not changed but the service is still only 30-31 Mbps download speeds at best, not the 39~40 I was getting after the Fibre 65 was set up by telecoms engineers on behalf of TalkTalk. The problem must be external, but I keep getting pushed down this test socket test loop and it’s not helping my frustration levels with TalkTalk. I signed up, and pay for 65Mbps and getting less than half those speeds. Time to look to move on from TalkTalk maybe….

Re: Fibre 65 is only running at 14Mbps

Chris-TalkTalk — Mon, 25 Sep 2023 06:46:35 GMT

Hi Fetlar13,

Your current sync speed is 43.4Mbps, have you noticed an improvement?

Chris

Re: Fibre 65 is only running at 14Mbps

Fetlar13 — Mon, 25 Sep 2023 08:36:35 GMT

Absolutely none, still approx 31Mbps….

Re: Fibre 65 is only running at 14Mbps

Chris-TalkTalk — Mon, 25 Sep 2023 08:41:15 GMT

OK thanks, could you switch your router off and leave it off for at least 30 minutes then switch back on and retest, please let us know how you get on

Chris