topic Re: Fault with Routers 2.4GHZ Band? in Fibre

Fault with Routers 2.4GHZ Band?

Chris_J — Wed, 13 Sep 2023 08:21:33 GMT

Hi, I think there is a problem with my router's 2.4GHZ band.

I noticed a while ago that any device that connected on this would have frequent drop outs and be unstable.

I've tried all the usual fixes, disconnecting devices from the wifi, restarting the router, switching off for 30mins, doing a factory reset. I've also made sure I'm using channels 1, 6 or 11.

For a while I've disabled the 2.4GHZ band and everything has been working happily on 5GHZ, but I've just got a new TV which is 2.4GHZ only, so I've enabled it again, and am seeing the same behavior with that, as well as my other devices again now when they try and connect on the 2.4GHZ.

I suspect an issue with the routers 2.4GHZ band, could I perhaps be sent another router to try and prove that one way or the other?

Thanks,

Chris.

Re: Fault with Routers 2.4GHZ Band?

Debbie-TalkTalk — Wed, 13 Sep 2023 08:24:13 GMT

Hi Chris_J

I'm sorry to hear this.

Can I just check, have you factory reset the router using the pin hole reset for ten seconds?

Re: Fault with Routers 2.4GHZ Band?

Debbie-TalkTalk — Fri, 15 Sep 2023 05:45:31 GMT

Hi Chris_J

Did you see my last post? Do you still need help with this?

Re: Fault with Routers 2.4GHZ Band?

Chris_J — Fri, 15 Sep 2023 11:29:59 GMT

Hi Debbie, sorry for the delay.

I was sure I had tried a factory reset previously without success, however I tried it again the other morning, and it does seem to be behaving itself now. I'll keep an eye on it and report back.

Thanks,

Chris.

Re: Fault with Routers 2.4GHZ Band?

Debbie-TalkTalk — Fri, 15 Sep 2023 11:47:12 GMT

Hi Chris

I'm so glad to hear this.

If you do experience any more issues then please post here and let us know, I can send you a replacement router.

Thanks 🙂

Re: Fault with Routers 2.4GHZ Band?

KeithFrench — Sun, 17 Sep 2023 15:38:23 GMT

Assuming that you have one of the Sagemcom router's there is a bug that if you disable and later re-enable a WiFi band, they will not come back correctly. A factory reset is the only way around the bug currently. This might explain the problems that you have had.