topic Re: Chat offline in Fibre

Chat offline

PhilB123 — Tue, 19 Sep 2023 11:49:22 GMT

Why can't I access TalkTalk chat within working hours - there is no link. Seems that TalkTalk really don't like to talk.

Re: Chat offline

Karl-TalkTalk — Tue, 19 Sep 2023 11:53:14 GMT

Chat is available, I've just checked. Make sure there are no pop up blockers active, or try an alternative browser, but our chat teams are online.

Karl

Re: Chat offline

PhilB123 — Tue, 19 Sep 2023 12:05:22 GMT

I've tried that. From Account, the box isn't linked, from community it doesn't connect

account

Re: Chat offline

Gliwmaeden2 — Tue, 19 Sep 2023 12:14:51 GMT

Just tapping in "contact" in the community forum search engine brings up all the contact links, @PhilB123:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Have just tested it and the blue button works.

Re: Chat offline

Karl-TalkTalk — Tue, 19 Sep 2023 12:16:25 GMT

I've tested the live chat link from the page Gliwmaeden2 posted above and its working fine here.

Karl

Re: Chat offline

Lindarussell — Thu, 27 Jun 2024 11:12:44 GMT

I am sick off internet frezzing

Re: Chat offline

Anonymous — Thu, 27 Jun 2024 11:14:55 GMT

Hi @Lindarussell

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Chat offline

Lindarussell — Thu, 27 Jun 2024 11:15:13 GMT

I am sick off my internet

Re: Chat offline

Gliwmaeden2 — Thu, 27 Jun 2024 12:40:16 GMT

@Lindarussell, you need to return to the message board and click start a topic to begin your own thread.

Also complete your community profile for staff to identify your account. Go via your avatar; settings; drop down menu; Personal Information....SAVE CHANGES.