topic Re: Router in Fibre

Router

RILEYANDPAIGE1 — Fri, 22 Sep 2023 10:29:25 GMT

I have just renewed my contract for fibre65,I have a hg633 router for years and I have 15 plus devices in the house.is it possible to get a new router?

Re: Router

Debbie-TalkTalk — Fri, 22 Sep 2023 10:38:53 GMT

Hi RILEYANDPAIGE1

I can send you a replacement router.

Just to confirm, is the telephone number in your Community Profile the correct landline number? (please do not post the number on this thread) I can then order the replacement router.

Re: Router

RILEYANDPAIGE1 — Fri, 22 Sep 2023 10:40:34 GMT

Yes it is

Re: Router

Debbie-TalkTalk — Fri, 22 Sep 2023 10:45:55 GMT

Hi RILEYANDPAIGE1

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Router

RILEYANDPAIGE1 — Fri, 22 Sep 2023 10:52:08 GMT

Will do

Re: Router

Debbie-TalkTalk — Fri, 22 Sep 2023 10:54:03 GMT

Hi RILEYANDPAIGE1

Thank you 🙂

Debbie

Re: Router

Debbie-TalkTalk — Mon, 25 Sep 2023 09:16:50 GMT

Hi RILEYANDPAIGE1

Have you received the replacement router?

Re: Router

RILEYANDPAIGE1 — Mon, 25 Sep 2023 09:50:19 GMT

I just received it and all my checking all my devices ,it has cured all my problems.

Thanks for your prompt assistance, much appreciated.I will be returning my previous router in the bag provided.

Re: Router

Debbie-TalkTalk — Mon, 25 Sep 2023 09:55:37 GMT

Hi RILEYANDPAIGE1

I'm so glad to hear this.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie