topic Return Pack Not Received in Fibre

Return Pack Not Received

Ross-E — Thu, 05 Oct 2023 19:42:07 GMT

Hi there,

I received an email from TalkTalk (on the 25th September 2023) asking me to return my old router.

However I’ve still not received any returns pack or prepaid label.

Please would it be possible for one of these to be sent out to me?

Thanks in advance,

Re: Return Pack Not Received

Debbie-TalkTalk — Fri, 06 Oct 2023 08:07:51 GMT

Hi Ross-E

Apologies for this.

I've requested that a returns bag is sent to you, please allow 48-72hrs for this to arrive.

Thanks

Debbie

Re: Return Pack Not Received

Ross-E — Fri, 06 Oct 2023 08:13:35 GMT

That’s great, thank you for the quick reply.

Re: Return Pack Not Received

Debbie-TalkTalk — Fri, 06 Oct 2023 08:24:05 GMT

HI Ross-E

No problem 🙂

If you do experience any further issues then please let us know.

Thanks again.

Debbie

Re: Return Pack Not Received

caramcg — Mon, 09 Oct 2023 19:31:40 GMT

Hi I received an email also on 25th September saying that I was being sent a returns pack and I've not yet received anything. Hold I be sent a replacement please.

thanks Cara

Re: Return Pack Not Received

Anonymous — Fri, 20 Oct 2023 08:43:11 GMT

Hi caramcg,

I'm sorry for the delay. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

Re: Return Pack Not Received

dilshan1 — Thu, 13 Jun 2024 21:49:40 GMT

I haven't receive my returning bag still i am waiting for that for weeks hope i won't get charged for that.

Re: Return Pack Not Received

Gliwmaeden2 — Thu, 13 Jun 2024 22:30:44 GMT

You really must start your own thread, @dilshan1, and explain:

Was this replacing old equipment so you need to return something?

Have you left Talktalk?

You will also need to complete your community forum profile details for Talktalk staff to identify your account.

So, (1) go back to the message board and click start a topic.

(2) Go via your avatar; settings; profile wizard.

Re: Return Pack Not Received

Dollscupboard — Fri, 29 Nov 2024 01:18:41 GMT

Cancelled my internet and I am still waiting for a returns pack to send the equipment back. Why is there a delay?

Is sounds like I am not the only one with this problem?

Re: Return Pack Not Received

Anonymous — Fri, 29 Nov 2024 06:48:54 GMT

Hi @Dollscupboard

Please can you create your own topic and we can look into this for you.

Thanks

Michelle