topic Re: Low SNR, patchy network in Fibre

Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 06:46:45 GMT

Hi,

I just had an unsuccessful session with support chat. Testing my luck here.

I'm seeing the following on my modem (Draytek Vigor 167) DSL Status page

I'm experiencing quite patchy broadband in the recent days, especially today. I've been dropped out from calls and meetings. ping constant shows network is unreachable packets in dozens or more at a time.

I did see DSL led blinking (searching) on the modem at the same time when packet loss happen.

An engineer visited me recently as a pair of cables got worn out after a renovation in communal places in the building. Engineer told me that we might see each other again.

Can someone see similar signal quality issues from talktalk side on my installation? Would appreciate some real help as I work from home and fast & reliable network is crucial to me.

Best

Re: Low SNR, patchy network

ferguson — Mon, 25 Sep 2023 17:54:25 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Low SNR, patchy network

ImTheReal — Mon, 25 Sep 2023 19:51:07 GMT

Thanks for the heads up. Just filled required details.

Re: Low SNR, patchy network

Debbie-TalkTalk — Tue, 26 Sep 2023 05:02:51 GMT

Hi ImTheReal

I'm sorry to hear this.

The line test is detecting a potential fault towards the property.

Is the router currently connected at the test socket?

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 06:44:24 GMT

Yep, i think so. No cable is lose.

Did a quick check on the modem UI and DSL status shows low SNR and speed rate half the package normal

Just for clarity. I've a modem in bridge mode before the router. Screen crops are from the modem DSL Status page.

Modem: Draytek Vigor 167

Router: Mikrotik RB4011

Re: Low SNR, patchy network

Anonymous — Tue, 26 Sep 2023 06:47:14 GMT

Hi ImTheReal

Would it be possible to post a photo of your main socket/set up on this thread?

Thanks

Michelle

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 07:10:25 GMT

socket

Re: Low SNR, patchy network

Anonymous — Tue, 26 Sep 2023 07:14:31 GMT

Hello,

Thank you. This socket should have a test socket behind the faceplate. There should be clips on either side of this socket, if you squeeze these clips then the front plate should become loose. Could you gently move the faceplate to one side and connect the microfilter and router directly at the test socket please? There may be wires connected to the back of the faceplate so we advise to move this gently so not to disturb any wiring connected.

Thanks

Michelle

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 07:19:04 GMT

my setup is this.

The blue cloud is the socket. I check DSL status page on Vigor167 web UI.

Re: Low SNR, patchy network

Anonymous — Tue, 26 Sep 2023 07:21:17 GMT

Hi,

Would it be possible to connect just the microfilter and the router at the test socket so we can re-run the line test in this set up please to see if it still detects the same fault?

Thanks

Michelle

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 07:25:31 GMT

Do you mean change modem from bridge to router mode?

I can't direct connect wall socket and my router.

Cable from the wall socket ends with RJ11. My router has 10 RJ45 and 1 SFP port.

Re: Low SNR, patchy network

Chris-TalkTalk — Tue, 26 Sep 2023 07:31:34 GMT

Hi ImTheReal,

Do you have a TalkTalk router that you can test with?

Chris

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 07:34:43 GMT

Yeah, I have one that TalkTalk provided to me in its original box, never used :"D

I can set up for a test only.

Re: Low SNR, patchy network

Chris-TalkTalk — Tue, 26 Sep 2023 07:35:49 GMT

Yes please, if you could set it up to test with that would be great

Chris

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 08:00:42 GMT

All done.

I was seeing blinking orange light then no light anymore.

My laptop doesn't see any active link to the router. Can you see anything from your side?

Re: Low SNR, patchy network

Chris-TalkTalk — Tue, 26 Sep 2023 08:12:17 GMT

Ok thanks. Line test is just showing router isn't in sync. Is the ADSL cable running from the broadband port of the wall socket connected to the broadband port of the router?

Chris

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 08:16:00 GMT

Yeah. Wall socket connected to the router broadband port. My laptop connected to the 1st from the 4 lan port. Power is in power ofc

Still no link between router and laptop and no lights 😐

Re: Low SNR, patchy network

Chris-TalkTalk — Tue, 26 Sep 2023 08:17:34 GMT

Are you using the ADSL cable supplied with the TalkTalk router?

Re: Low SNR, patchy network

ImTheReal — Tue, 26 Sep 2023 08:22:05 GMT

I use the adsl cable that the taltalk engineer provided with the wall socket.

There is Ethernet cable in the box and an adapter that I had to use with my old wall socket before engineer replaced wall socket to the one i have now

Re: Low SNR, patchy network

Chris-TalkTalk — Tue, 26 Sep 2023 08:23:28 GMT

OK. Could you try connecting the router directly to the electrical wall socket, bypassing the power strip and multi-socket wall adapter

Thanks

Chris