topic Unable to try a new connection test in Fibre

Unable to try a new connection test

whatever — Tue, 10 Oct 2023 07:49:24 GMT

Hello - my broadband dropped out for a short while late last night, then seemed to sort itself and now all good.

I tried to do a connection test at the time, however a fault I reported in March is still showing there - meaning I was unable to do a test. Can an admin/mod clear that old job so that in future I can do connection test, thanks 🏃🏻‍♂️

Re: Unable to try a new connection test

Chris-TalkTalk — Tue, 10 Oct 2023 07:57:54 GMT

Hi whatever,

I've run a line test, it passed, not picking up any issues. I'll try to close the old fault to allow you to run the test

Chris

Re: Unable to try a new connection test

whatever — Tue, 10 Oct 2023 19:44:23 GMT

Thanks Chris - yes connection is fine.

Just checked the connection test thing, and it’s still showing that in-progress fault from March.

Re: Unable to try a new connection test

Karl-TalkTalk — Wed, 11 Oct 2023 10:53:43 GMT

the fault from march was resolved but a note was open on one of our systems that may have reflected in my account, but this will not affect your connection etc.

Thanks

Karl.

Re: Unable to try a new connection test

whatever — Fri, 20 Oct 2023 07:51:27 GMT

Hello,

So there’s no way to remove that (long resolved) in-progress fault from March?

That means I can never run my own connection tests, so any time I have an issue in future I have to come here and ask an admin to do it for me?

Re: Unable to try a new connection test

Debbie-TalkTalk — Fri, 20 Oct 2023 08:22:50 GMT

Hi whatever

I'm just looking at this now and I will post back as soon as I have further information.

Thanks

Debbie

Re: Unable to try a new connection test

Debbie-TalkTalk — Fri, 20 Oct 2023 10:56:10 GMT

Hi whatever

I've requested that the old fault ticket is closed down. I will let you know as soon as this has been completed.

Thanks