topic Re: Poor wi fi in Fibre

Poor wi fi

eddiejm — Mon, 09 Oct 2023 12:29:06 GMT

My wi fi over the last few months has started dropping out especially on my iPhone. I thought it might be the phone but I've upgraded and still have the problem it does show up as a problem when checking connected devices in my Account. My hub was last replaced in 2018. how do I get a new Hub one please.

Re: Poor wi fi

Debbie-TalkTalk — Mon, 09 Oct 2023 12:36:20 GMT

HI eddiejm

I'm sorry to hear this.

I can send you a replacement router.

Can I just check, are the details in your Community Profile up to date? (please do not post any personal information on this thread)

Thanks

Debbie

Re: Poor wi fi

eddiejm — Mon, 09 Oct 2023 12:49:04 GMT

Yes I have just updated them. is my name and talk talk telephone number all that is required?

Re: Poor wi fi

Debbie-TalkTalk — Mon, 09 Oct 2023 13:08:11 GMT

Hi eddiejm

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

Re: Poor wi fi

eddiejm — Mon, 09 Oct 2023 13:19:40 GMT

Excellent service Thank you Debbie. I will let you know what happens.

Re: Poor wi fi

Debbie-TalkTalk — Mon, 09 Oct 2023 13:26:16 GMT

Hi eddiejm

Thank you 🙂

Debbie

Re: Poor wi fi

KeithFrench — Mon, 09 Oct 2023 15:17:14 GMT

Hi @eddiejm

If, after you have the new router up & running, you still have Wi-Fi reception issues, let me know. I can help a lot with this type of problem.

Re: Poor wi fi

Debbie-TalkTalk — Tue, 10 Oct 2023 05:45:26 GMT

Thanks Keith 🙂

Re: Poor wi fi

eddiejm — Wed, 11 Oct 2023 07:33:47 GMT

Hi Debbie,

Received the new Hub yesterday and set it up seems to be fine so far.

Thank you for your speedy resolution.

Re: Poor wi fi

eddiejm — Wed, 11 Oct 2023 07:36:39 GMT

Hi Keith,

Thank you for your kind offer. I would like to hear how I can improve my wi-fi signal, every little helps

Kind regards

Re: Poor wi fi

Debbie-TalkTalk — Wed, 11 Oct 2023 07:38:11 GMT

Hi eddiejm

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Poor wi fi

KeithFrench — Wed, 11 Oct 2023 08:47:32 GMT

Hi @eddiejm

No problem. Which make/model of TalkTalk router do you have now?

Re: Poor wi fi

Debbie-TalkTalk — Wed, 11 Oct 2023 08:48:32 GMT

Thanks @KeithFrench It should be Sagemcom WIFI hub.

Re: Poor wi fi

KeithFrench — Wed, 11 Oct 2023 08:49:47 GMT

Hi @Debbie-TalkTalk

I thought it would be, if the customer is happy with this, please can you disable Wi-Fi optimisation?

Re: Poor wi fi

Debbie-TalkTalk — Wed, 11 Oct 2023 08:50:54 GMT

HI @eddiejm Would you like me to switch the WIFI optimisation off so Keith can help improve your wireless connection?

Re: Poor wi fi

eddiejm — Wed, 11 Oct 2023 09:20:13 GMT

Yes please switch it off

Re: Poor wi fi

Debbie-TalkTalk — Wed, 11 Oct 2023 09:22:40 GMT

Hi @eddiejm @KeithFrench

WIFI optimisation has now been switched off.

Thanks 🙂

Re: Poor wi fi

KeithFrench — Wed, 11 Oct 2023 10:33:56 GMT

Hi @eddiejm

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.