topic Re: Uplink speed has fallen in Fibre

Uplink speed has fallen

graemew — Wed, 11 Oct 2023 13:54:58 GMT

My upload speed dropped from 0.6 Mb/s to 0.3 Mb/s recently. I cannot use this service for Zoom and Teams! There are also times when ping tests to DNS result in times excceding 2 seconds and packets are dropped. Download is reasonable at 10 Mb/s - still way below what I am paying for on Fibre35.

I have reset/powered down router for 20 mins, it is plugged into master socket - no change.

Re: Uplink speed has fallen

Chris-TalkTalk — Wed, 11 Oct 2023 14:24:20 GMT

Hi graemew,

Line test is passing, router is in sync at 10.2Mbps down and 0.6Mbps up. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Uplink speed has fallen

graemew — Wed, 11 Oct 2023 15:52:00 GMT

Hi Chris

Line is quiet. Speedtest by Ookla shows 9.49 down and 0.48 up. Only a slight improvement but not as good as it was about 4 months ago. About that time, Openreach started putting fibre cables into the village, about half way between the cabinet and my property, maybe a joint has been disturbed - we are all on overhead feeds here.

Regards

graemew

Re: Uplink speed has fallen

Chris-TalkTalk — Thu, 12 Oct 2023 07:24:53 GMT

OK thanks. How many telephone sockets do you have? Do you have anything connected to your telephone sockets in addition to your router and one telephone?

Chris

Re: Uplink speed has fallen

graemew — Thu, 12 Oct 2023 08:07:35 GMT

Just the master socket, connection to router and Dect phone. I did testing without phone, wifi disabled, only laptop via ethernet so as basic as could be.

Re: Uplink speed has fallen

Chris-TalkTalk — Thu, 12 Oct 2023 08:12:18 GMT

Have you tried connecting the router to the test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Uplink speed has fallen

graemew — Thu, 12 Oct 2023 08:55:50 GMT

Yes - router was in test socket with splitter.

Re: Uplink speed has fallen

Debbie-TalkTalk — Thu, 12 Oct 2023 09:01:56 GMT

Hi graemew

Thanks for confirming this.

Would you like me to send a replacement router for testing to see if the speed starts to increase?

Re: Uplink speed has fallen

graemew — Thu, 12 Oct 2023 09:29:26 GMT

No need, I have a spare router which I will test with again later. Openreach came some years ago and confirmed we could not get more than 0.6 Mb/s uplink. Nothing has changed recently in my internal setup but something has degraded my external link.

Re: Uplink speed has fallen

Debbie-TalkTalk — Thu, 12 Oct 2023 09:41:20 GMT

HI graemew

Please can you keep this router connected at the test socket for the next 48-72hrs without rebooting, to see if DLM makes any changes to the line profile/speed in this set up?

Re: Uplink speed has fallen

shooking_sybase — Thu, 12 Oct 2023 09:41:23 GMT

Fibre could be a real game changer for you. Do you get 4g in your area? I would expect a phone to get MUCH more than 0.3Mbs upload. My external route can even use a 4g as its internet source - ok if you are not abusing the net.

Re: Uplink speed has fallen

graemew — Thu, 12 Oct 2023 10:58:16 GMT

Will do.

Re: Uplink speed has fallen

Chris-TalkTalk — Thu, 12 Oct 2023 11:06:25 GMT

Thanks 🙂

Re: Uplink speed has fallen

graemew — Tue, 17 Oct 2023 12:27:23 GMT

My router has been online for over 4 days, no DLM change. I've attached latest speedtest, as you can see the uplink is very poor.

I have recently had to resort to 3G phone hotspot for Teams interviews and that has incurred extra expense to buy more data. Not happy!

Re: Uplink speed has fallen

Chris-TalkTalk — Tue, 17 Oct 2023 12:47:40 GMT

DLM changed your profile on the 14th and the 16th but this doesn't seem to have resulted in much of a speed increase. Openreach don't guarantee upstream speeds but we can arrange an engineer visit as the connection appears to be unstable. If you'd like us to arrange an engineer visit please let us know and we'll confirm some details with you

Chris

Re: Uplink speed has fallen

graemew — Tue, 17 Oct 2023 17:01:13 GMT

I think an Openreach visit would be good. If it drops any further it will be unuseable!

Re: Uplink speed has fallen

Debbie-TalkTalk — Wed, 18 Oct 2023 05:36:46 GMT

Hi graemew

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

Thanks

Debbie

Re: Uplink speed has fallen

graemew — Mon, 30 Oct 2023 13:21:40 GMT

Any update on engineer visit please?

See attached speed check just now 😞

Re: Uplink speed has fallen

Debbie-TalkTalk — Tue, 31 Oct 2023 07:02:26 GMT

Hi graemew

Apologies for the delay.

I've sent you a Private Message.

Thanks

Re: Uplink speed has fallen

graemew — Fri, 03 Nov 2023 14:16:35 GMT

I now have a new TalkTalk router - first line of attack from Tech Support.

After 3 hours Speetest is 5.45 Mb/s down and 0.34 Mb/s up - still very poor. I will leave it on for 72 hours to see if DLM changes and report again.