topic FIBRE 65 package is INCORRECT= Should have been 150mbps package. in Fibre

FIBRE 65 package is INCORRECT= Should have been 150mbps package.

Amy2023 — Thu, 12 Oct 2023 03:15:22 GMT

Hello, in advance I would like to say thankyou for your time and help it's very much appreciated indeed.

Help I need is regarding an offer to change contract to faster 150mbps package at a cheaper price.

My current speed is the 65mbps package, so basically I went through the new offer to upgrade as makes sense to stay with talktalk, as faster speed and at cheaper price contract for 18 months is a no brained.

But upon checking my speed and package today it is still same and it says I chosen option 2 deal, which is incorrect.

I have attached 1 screenshot to show you.

Re: FIBRE 65 package is INCORRECT= Should have been 150mbps package.

Gliwmaeden2 — Thu, 12 Oct 2023 06:32:42 GMT

Did you use the phone number given with option 1 or click through a link, @Amy2023?

Either way, you should have a 14 day cooling off period. Ring 03451 720088 to check, or use Chat.

Put "contact" into the forum search engine to find details for Chat etc. and opening hours.

Re: FIBRE 65 package is INCORRECT= Should have been 150mbps package.

Arne-TalkTalk — Thu, 12 Oct 2023 07:58:29 GMT

Hi Amy2023

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards