topic Fault - OCE help please in Fibre

Fault - OCE help please

davep — Thu, 12 Oct 2023 08:23:00 GMT

I ran a line test on "My Connection". it suggested a fault. Got the message

"We’re working on your fault

Updated: 08:07 on 12/10/2023

You have an open case and we are working to fix it. Check back in a few days: if you don't see this screen the issue is fixed."

Not sure why i went through this as all working reasonably well apart from occasional crackle on phone.

If an OCE picks this up can you tell me what is happening please.

Thanks in advence.

Re: Fault - OCE help please

Chris-TalkTalk — Thu, 12 Oct 2023 10:45:23 GMT

Hi Dave,

Line test is passing and connection looks fine. It looks as though a fault ticket has automatically been opened but I can't see why. I would just ignore it if your connection is OK

Chris

Re: Fault - OCE help please

davep — Thu, 12 Oct 2023 10:55:39 GMT

I think I'd seen the message of a fault before but followed it up this time. I won't in future.

Thanks @Chris-TalkTalk

Re: Fault - OCE help please

Chris-TalkTalk — Thu, 12 Oct 2023 10:59:13 GMT

No problem 🙂