topic Re: Slow Broadband in Fibre

Slow Broadband

CHW_Cornwall — Thu, 12 Oct 2023 17:57:41 GMT

I am currently on Fibre 35. I have carried out the recommended in-home checks of my wi-fi router including changing the channel numbers and I am not achieving download speeds in excess of 14 Mbps. Often it is around 12 to 13 Mbps. The diagnostics have now recommended I open a support chat, so I would be grateful for assistance.

The live chat icon is not launching and an attempt to call support by telephone failed due to their systems being upgraded.

Re: Slow Broadband

Gliwmaeden2 — Thu, 12 Oct 2023 19:37:24 GMT

Your post is in the queue for attention, @CHW_Cornwall. Staff to be back during the day.

They respond Monday to Friday.

Re: Slow Broadband

Debbie-TalkTalk — Fri, 13 Oct 2023 05:28:33 GMT

Hi CHW_Cornwall

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults and your line is in sync at 40mb.

Please can you power down the router for a full 30 minutes and then run another speed test?

Re: Slow Broadband

CHW_Cornwall — Fri, 13 Oct 2023 21:09:57 GMT

Debbie, that has done the trick! I switched the router off for over 12 hours while I was at work today and on switching it back on this evening, I am achieving my expected speed. Many thanks for your assistance.

Re: Slow Broadband

Debbie-TalkTalk — Mon, 16 Oct 2023 05:34:35 GMT

Hi CHW_Cornwall

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie