topic Re: Fibre router in Fibre

Fibre router

paulchambers — Wed, 25 Oct 2023 11:42:50 GMT

Hi all . Having problems with the fibre router. Had no white light for quite a while. Now when i try to connect with any pc it returns DNS error failed to connect . Switch it off works for 10 mins on and off then nothing again. Any ideas . Done all the normal checks.. Regards Paul

Re: Fibre router

KeithFrench — Wed, 25 Oct 2023 12:02:16 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Fibre router

Chris-TalkTalk — Wed, 25 Oct 2023 12:59:33 GMT

Hi Paul,

Your internet connection appears to be up and running at the moment, are you still experiencing problems?

Chris

Re: Fibre router

paulchambers — Wed, 25 Oct 2023 13:22:24 GMT

Hi all thanks for reply someone on chat reset my line that didn't work unplugged again for another 30 mins he couldn't grasp there is no white light on router it's on as I can see the wireless network.

It works for a while the returns DNS error server error everting connects to net work but just says no internet access on PC and phone changed filter etc done all the normal check s

Re: Fibre router

Chris-TalkTalk — Wed, 25 Oct 2023 13:32:48 GMT

Ok thanks. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Fibre router

paulchambers — Wed, 25 Oct 2023 13:36:24 GMT

rebot after half hour noting has changed still nonwhit light but that hasn't worked for a while. Internet was working fine though .

Re: Fibre router

Chris-TalkTalk — Wed, 25 Oct 2023 14:04:18 GMT

So it's OK at the moment is it? Authentication logs show connected since 14:24

Chris

Re: Fibre router

paulchambers — Wed, 25 Oct 2023 14:07:40 GMT

Seems to be on phone at the minute Chris Usally the pc that is the problem

Re: Fibre router

Chris-TalkTalk — Wed, 25 Oct 2023 14:21:31 GMT

OK thanks. Could you bump the thread in the morning and we'll check the line history to see how it's been

Chris

Re: Fibre router

paulchambers — Wed, 25 Oct 2023 14:38:46 GMT

Hi Chris many thanks it's just disconnected again

Re: Fibre router

Debbie-TalkTalk — Thu, 26 Oct 2023 06:10:14 GMT

Hi paulchambers

I can see re connections on the line. Have we recently sent you a router for testing?

Re: Fibre router

paulchambers — Thu, 26 Oct 2023 06:31:07 GMT

Hi Debbie yes been fine overnight this is the original router from my first fibre contract . I could certainly test another . As I have said there are no lights on whan it's connected . All I see is the amber light when it reboots . Then nothing no light at all ..Thanks for your response Regards Paul

Re: Fibre router

Debbie-TalkTalk — Thu, 26 Oct 2023 06:32:08 GMT

Hi Paul

Thanks for your reply.

Are you happy for me to send a router for testing?

Re: Fibre router

paulchambers — Thu, 26 Oct 2023 06:34:25 GMT

Hi Debbie yes that is fine.. thanks for your help Regards Paul

Re: Fibre router

Debbie-TalkTalk — Thu, 26 Oct 2023 07:24:29 GMT

Hi Paul

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Fibre router

paulchambers — Thu, 26 Oct 2023 07:50:17 GMT

Thankyou Debbie . I will keep you posted Regards Paul

Re: Fibre router

Debbie-TalkTalk — Thu, 26 Oct 2023 07:56:51 GMT

Hi Paul

Thank you 🙂

Debbie

Re: Fibre router

paulchambers — Sat, 28 Oct 2023 10:21:30 GMT

Hi Received router for testing . First impressions the speed is up by 20meg . Just one dropout but seems fine at the moment . Fingers crossed kee p you posted and thanks for all you help . Tremendous Regards Paul

Re: Fibre router

Debbie-TalkTalk — Mon, 30 Oct 2023 05:54:47 GMT

Hi Paul

Just checking in to see how the connection has been over the weekend?

Thanks

Debbie 🙂

Re: Fibre router

paulchambers — Mon, 30 Oct 2023 08:44:28 GMT

Hi Debbie . It's seems absolutely fine. Had no problems at all. What do we do from here. Eg Regards Router Many thanks for you help . Much appreciated Regards Paul