topic Re: having to reboot my HUAWEI-HG633 daily in Fibre

having to reboot my HUAWEI-HG633 daily

johno8 — Fri, 27 Oct 2023 10:24:39 GMT

having to reboot my HUAWEI-HG633 daily, I've had this router for 7 years, can i have a new router please?

Re: having to reboot my HUAWEI-HG633 daily

KeithFrench — Fri, 27 Oct 2023 10:37:25 GMT

I have asked one of TalkTalk's support to pick your thread up and consider replacing it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: having to reboot my HUAWEI-HG633 daily

Debbie-TalkTalk — Fri, 27 Oct 2023 10:38:56 GMT

Hi johno8

Can I just check, is the telephone number in your Community Profile correct? (please don't post the number on this thread)

Once I've confirmed this then I can send you a replacement router.

Thanks 🙂

Re: having to reboot my HUAWEI-HG633 daily

johno8 — Fri, 27 Oct 2023 11:29:08 GMT

yes my number is correct, thanks for the help

Re: having to reboot my HUAWEI-HG633 daily

Debbie-TalkTalk — Fri, 27 Oct 2023 11:35:41 GMT

Hi johno8

Thank you 🙂

I've ordered a replacement router and a pre paid returns bag so the old router can be returned.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie