topic City Fibre in Fibre

City Fibre

Tinker45 — Fri, 27 Oct 2023 18:53:37 GMT

I have city fibre with talk talk and the older tv box, with itv hub being withdrawn next month, I called talk talk to upgrade to the talk talk 4 K,box as the old box does not have ITVX, only to be told it’s not supported by city fibre, so can’t upgrade to the 4k box?
can’t understand why, will my current box still work? Will I only loose the itv hub.

Re: City Fibre

Gliwmaeden2 — Fri, 27 Oct 2023 19:40:38 GMT

@Tinker45, staff will reply during the week - they are not on here during the evening or over the weekend.

Please follow up on this one thread. I've removed the duplicate.

Re: City Fibre

Tinker45 — Fri, 27 Oct 2023 21:13:07 GMT

Thank you

Re: City Fibre

Karl-TalkTalk — Mon, 30 Oct 2023 07:22:52 GMT

ITV have made the decision not to adapt the ITV X app for use with the legacy youview boxes as these will not fully support the capabilities of the app.

Unfortunately, at this time, the TV product / 4K Box etc is not available with City Fibre plans and so one cannot be supplied.

You may be able to view ITV X content on a smart TV or other device,

Thanks

Karl.

Re: City Fibre

Tinker45 — Mon, 30 Oct 2023 13:35:03 GMT

Thank you for the information Karl. In this day and age I still can’t understand why this has happened as with all the push for everyone to go to fibre and then have equipment that cannot be run because of one company ?

can you tell me will my legacy box still run without the itv hub?

what features will I loose ?

thanks

Tinker45

Re: City Fibre

Karl-TalkTalk — Mon, 30 Oct 2023 13:49:46 GMT

The existing box will continue to work as usual, just will not have access to ITV on demand content.

Karl.

Re: City Fibre

Tinker45 — Mon, 30 Oct 2023 15:16:40 GMT

Thanks Karl

Re: City Fibre

Karl-TalkTalk — Tue, 31 Oct 2023 06:12:05 GMT

No Problem 🙂

Karl