topic Re: Sagemcom-FAST5364 Router stopped working in Fibre

Sagemcom-FAST5364 Router stopped working

YORKYUK — Fri, 27 Oct 2023 19:28:54 GMT

Hi,

My Sagemcom-FAST5364 Router has stopped working, it flashes amber and doesn't connect to the internet. I managed to borrow a router to test the internet connection, so can confirm the internet is working, just not the router.

I've tried a hard reset on the router, but I still have the same issue, it doesn't seem to respond to the reset (I've held the button in for 30 seconds).

Re: Sagemcom-FAST5364 Router stopped working

Gliwmaeden2 — Fri, 27 Oct 2023 19:42:35 GMT

Staff will reply during the week, @YORKYUK. They are not on here in the evening or at weekends.

Your thread is in the queue for attention.

Re: Sagemcom-FAST5364 Router stopped working

Debbie-TalkTalk — Mon, 30 Oct 2023 07:01:37 GMT

Hi YORKYUK

Sorry for the delay.

I have ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Sagemcom-FAST5364 Router stopped working

YORKYUK — Wed, 01 Nov 2023 16:46:50 GMT

Received the new router yesterday and all is working again.

Thanks for assisting on this.

Re: Sagemcom-FAST5364 Router stopped working

Anonymous — Thu, 02 Nov 2023 06:01:40 GMT

Morning YORKYUK,

Brilliant 🙂 Thanks for letting us know.

Thanks

Michelle 🙂