topic Re: Help with low speeds in Fibre

Help with low speeds

mitchgixer6 — Tue, 31 Oct 2023 08:39:30 GMT

Hi there

I was having an issue with my line speeds last night. After rebooting routers etc my connection seems to be stable again, but at a much reduced download speed.

Usually I would be getting 57/18mbps but last night + still this morning I'm getting 14/18mbps.

My upload speed looks normal but it's almost as if my download is being throttled somehow.

Is anyone able to help try to reset it?

Thanks

Re: Help with low speeds

Anonymous — Tue, 31 Oct 2023 08:45:50 GMT

Good morning,

I'm sorry to hear that your speeds have been varying. I've run a test on the line now which is clear and the sync speed looks consistent. Can I just confirm, have you tried powering down the router for a full 30 minutes as this will reset the current session?

Thanks

Michelle

Re: Help with low speeds

mitchgixer6 — Tue, 31 Oct 2023 10:59:03 GMT

Hi there thanks for testing things out.

No I haven't done that yet. I knew it could be done but couldn't remember how long it needed to be powered off for. Will try that now

Thanks

Re: Help with low speeds

Anonymous — Tue, 31 Oct 2023 11:04:54 GMT

Hello,

Great, thank you and please let us know how you get on.

Thanks

Michelle

Re: Help with low speeds

mitchgixer6 — Tue, 31 Oct 2023 11:47:42 GMT

OK I left everything powered down for 40 minutes.

On re connecting I've still got the same speeds 14/18mbps. That's both on WiFi and wired connection.

I am using a 3rd party router, but as I say that has been working OK for months until last night

Re: Help with low speeds

Anonymous — Tue, 31 Oct 2023 11:50:55 GMT

Hi again,

Thanks for trying this. Do you have a different router that you could test with just to rule this out please?

Thanks

Michelle

Re: Help with low speeds

mitchgixer6 — Tue, 31 Oct 2023 12:47:24 GMT

OK I have plugged the Talk Talk router back in and the speed has come back up to 57/18mbps

Must have been an issue with my router.

Thanks again for the help

Re: Help with low speeds

Anonymous — Tue, 31 Oct 2023 12:49:12 GMT

Hi,

No problem and I'm glad to hear that the throughput speeds have increased. Please let us know if you need any further assistance.

Thanks

Michelle 🙂

Re: Help with low speeds

mitchgixer6 — Sun, 05 Nov 2023 17:45:58 GMT

Hi Michelle

I'm not sure if you'll be able to help with this but since swapping back to my Talk Talk router (it's quite old + been lying in the garage for a while) I've been having problems streaming on my TV. It keeps buffering regularly + generally struggling to play anything online.

Everything is connected up with a Cat5 cable.

Re: Help with low speeds

Chris-TalkTalk — Mon, 06 Nov 2023 08:29:50 GMT

Hi mitchgixer6,

What's the make and model of the router that you are using?

Chris

Re: Help with low speeds

mitchgixer6 — Mon, 06 Nov 2023 08:34:14 GMT

Hi Chris

It's a Sagecom Fast 5364-3 T8

Thanks

Re: Help with low speeds

Chris-TalkTalk — Mon, 06 Nov 2023 09:01:49 GMT

OK thanks. Line test is clear, connection looks stable with a very low error count over the last few days. I can send another router out to test with, it will be the same make and model. Would you like me to arrange this?

Chris

Re: Help with low speeds

mitchgixer6 — Mon, 06 Nov 2023 10:27:10 GMT

That would be great thanks Chris, would help me rule out the router when fault finding

Cheers

Re: Help with low speeds

Chris-TalkTalk — Mon, 06 Nov 2023 10:55:27 GMT

I've ordered the router, it should be with you within a couple of working days

Chris

Re: Help with low speeds

mitchgixer6 — Mon, 06 Nov 2023 18:32:17 GMT

That's great, thanks for sorting that out

Re: Help with low speeds

Debbie-TalkTalk — Tue, 07 Nov 2023 06:30:30 GMT

Hi mitchgixer6

Please let us know how the connection/speed compares with the replacement router.

Thanks

Debbie

Re: Help with low speeds

Debbie-TalkTalk — Fri, 10 Nov 2023 07:02:57 GMT

Hi mitchgixer6

Have you received the replacement router?

Re: Help with low speeds

mitchgixer6 — Fri, 10 Nov 2023 07:04:49 GMT

Hi there

Yes all received but haven't had the chance to set it up yet.

Re: Help with low speeds

Debbie-TalkTalk — Fri, 10 Nov 2023 07:11:43 GMT

Hi mitchgixer6

Thanks for your reply 🙂

Ok no problem. If you do experience any further issues with the replacement router then please let us know.

Debbie

Re: Help with low speeds

mitchgixer6 — Sat, 11 Nov 2023 13:09:03 GMT

Hi there

The new router seems to be more stable + working better generally

Do you want me to send the old one back in the returns package?