topic Re: Full Fibre unstable in Fibre

Full Fibre unstable

Charles641 — Mon, 30 Oct 2023 10:59:57 GMT

I recently had Full Fibre installed and since then have wildly fluctuating Internet speeds this is causing video stream to TV to keep buffering so.ething I never had before.

I have tried several online speed tests and they all differ wildly and speeds fluctuating whilst test in progress.

Very unhappy with Full Fibre, can I have my old copper wires back please !

Re: Full Fibre unstable

Chris-TalkTalk — Mon, 30 Oct 2023 11:02:08 GMT

Hi Charles,

Do you get the fluctuating speeds on devices connected to your router by Ethernet cable and wifi?

Chris

Re: Full Fibre unstable

Charles641 — Mon, 30 Oct 2023 14:18:46 GMT

Nothing connected with ethernet at present but the Amazon firestick TV streamer was working fine before full fibre install now its buffering

Re: Full Fibre unstable

Chris-TalkTalk — Mon, 30 Oct 2023 15:12:32 GMT

OK thanks. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Full Fibre unstable

Charles641 — Mon, 30 Oct 2023 15:53:34 GMT

Updated profile

Re: Full Fibre unstable

Anonymous — Tue, 31 Oct 2023 06:43:29 GMT

Morning,

Thank you. I've run a test on the line now which is clear. Are you using the Wifi Hub router? Have you tried powering down the ONT and router for a full 30 minutes and then retested the speed/connection again?

Thanks

Michelle

Re: Full Fibre unstable

Charles641 — Tue, 31 Oct 2023 22:49:49 GMT

I will try the 30 minute power down and let you know results but it seems a bit impractible as a solution

Re: Full Fibre unstable

Debbie-TalkTalk — Wed, 01 Nov 2023 06:04:07 GMT

Hi Charles641

How are you getting on following the 30 minute power down?

Re: Full Fibre unstable

Charles641 — Sun, 12 Nov 2023 08:54:50 GMT

I am trying to watch live sport on Firestick (ethernet) but it buffers, it never did this before i had full fibre installed !

Re: Full Fibre unstable

Charles641 — Sun, 12 Nov 2023 10:35:01 GMT

Watching live sport on Firestick (Ethernet) and it is buffering, never used to do this before full fibre installed !

Re: Full Fibre unstable

Gliwmaeden2 — Sun, 12 Nov 2023 10:54:47 GMT

Staff will reply after the weekend, @Charles641.

Re: Full Fibre unstable

Chris-TalkTalk — Mon, 13 Nov 2023 08:33:20 GMT

Hi Charles641,

Do you experiencing problems streaming on devices not connected to the firestick?

Chris

Re: Full Fibre unstable

Charles641 — Mon, 13 Nov 2023 08:38:47 GMT

I only use the Firestick for streaming video, i have been using it faultlessly for years but since full fibre was installed a few weeks back it has been buffering especially on live sport (it is connected via ethernet to my router)

Re: Full Fibre unstable

Chris-TalkTalk — Mon, 13 Nov 2023 09:25:57 GMT

Do you stream to just one devices or multiple devices?

Chris

Re: Full Fibre unstable

Charles641 — Wed, 15 Nov 2023 18:04:40 GMT

just one

Re: Full Fibre unstable

Chris-TalkTalk — Thu, 16 Nov 2023 09:36:08 GMT

Thanks. Line test is passing but showing a fluctuating sync speed. When you switched the ONT off for 30 minutes did you also switch the router off for 30 minutes? If not then can you give this a try

Chris