topic Re: Speed drops and slow speeds in Fibre

Speed drops and slow speeds

emu83 — Tue, 31 Oct 2023 20:27:57 GMT

Hi , Ive been getting a lot of speed drops for a few weeks now.

Usually when it happens its only lasts a few minutes. It never disconnects completely but the speed drops to almost nothing.

I used the line tests through the Talk Talk website and both the internet and the phone line tests came back saying that there was a fault and to get in touch if there's still a problem.

Dont know if its a problem with the router or the line. (I dont have a a spare router to check)

Any help please,

Thanks.

Re: Speed drops and slow speeds

Anonymous — Wed, 01 Nov 2023 06:35:56 GMT

Good morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Michelle

Re: Speed drops and slow speeds

emu83 — Wed, 01 Nov 2023 10:30:13 GMT

Yes please.

Re: Speed drops and slow speeds

Karl-TalkTalk — Wed, 01 Nov 2023 10:40:18 GMT

Router now on the way.

Regards,

Karl.

Re: Speed drops and slow speeds

Anonymous — Thu, 02 Nov 2023 06:44:28 GMT

Good morning,

We'll check back in with you on Monday to see how you're getting on.

Thanks

Michelle

Re: Speed drops and slow speeds

emu83 — Fri, 03 Nov 2023 09:45:14 GMT

I'll set it up when it comes still waiting for the router though.

Re: Speed drops and slow speeds

Karl-TalkTalk — Fri, 03 Nov 2023 09:51:32 GMT

It should arrive soon, we'll be here when you need us.

Karl.