topic Re: Fibre Connection in Fibre

Fibre Connection

Garry53 — Tue, 07 Nov 2023 12:37:17 GMT

I have had the emails and new router dilevered . When can I expect notification of instalation ?

Re: Fibre Connection

Karl-TalkTalk — Tue, 07 Nov 2023 12:39:15 GMT

did you agree an install date when you placed your order, or have you spoken to our fibre sales teams?

Karl

Re: Fibre Connection

Garry53 — Tue, 07 Nov 2023 13:22:31 GMT

I had the email in Sept telling me I would get a SMS message about instalation . The new routert was delivered 4 weeks ago . Since then I have heard nothing .

Re: Fibre Connection

Karl-TalkTalk — Tue, 07 Nov 2023 13:27:23 GMT

Was this in relation to an upgrade email you received, or did you call in and place an order for full fibre

Karl

Re: Fibre Connection

Garry53 — Wed, 08 Nov 2023 11:50:42 GMT

This in relation to the free upgrade to fibre offer from Talktalk.

Re: Fibre Connection

Karl-TalkTalk — Wed, 08 Nov 2023 11:57:47 GMT

thanks for confirming, I'm checking with our provisioning teams, I'll let you know here as soon as they reply.

Karl.

Re: Fibre Connection

Karl-TalkTalk — Wed, 08 Nov 2023 12:13:39 GMT

I've had an update from our provisioning teams. They advise that Openreach sent an SMS to confirm an appointment but did not get a reply to confirm if this was acceptable, and subsequently cancelled the installation.

If FTTP is something you would like to upgrade to, give our Sales or Customer Teams a call directly and they can discuss any current offers with you and get an installation date booked in.

Thanks

Karl.

Re: Fibre Connection

Garry53 — Wed, 08 Nov 2023 13:12:01 GMT

I have never recieved a SMS from Openreach. So I could not confirm an appointment . Can another SMS be sent ?

Re: Fibre Connection

Karl-TalkTalk — Wed, 08 Nov 2023 13:15:36 GMT

Unfortunately Openreach have closed the order down, so the only way forward if you do want to upgrade is to contact our sales / customer teams directly and place an order.

Thanks

Karl.

Re: Fibre Connection

Garry53 — Wed, 08 Nov 2023 13:40:27 GMT

How do i contact them .?I cannot find a Number.

Re: Fibre Connection

Karl-TalkTalk — Wed, 08 Nov 2023 13:58:38 GMT

You can call 0345 172 0088 as an existing customer and the teams can help.

Regards,

Karl.