topic Re: Engineer Appointment Status Rejected in Fibre

Engineer Appointment Status Rejected

Rangaman — Thu, 09 Nov 2023 21:32:48 GMT

Hi,

I've been back and forth on the phone for hours after I received an email saying that my order was cancelled. When I called up they said openreach had cancelled the order, so they then contacted them and were told to attempt to book again. I then had to re order my broadband and got a later install date. When I went to my account page (when activated my account from the new order emails) it says my engineer appointment has been rejected. I called up again and was told I need to cancel and re order. How can I prevent this endless cycle of cancelling and re ordering? I'm moving home and work from home so I need broadband asap once moved.

Thanks 🙏

Re: Engineer Appointment Status Rejected

Gliwmaeden2 — Thu, 09 Nov 2023 21:37:43 GMT

Make sure that you have completed your community forum profile details with your Talktalk landline number etc, @Rangaman.

Staff will need to identify your account when they reach your post. They respond during the day, Monday to Friday.

You need to go via your avatar/name; settings; drop down menu; Personal Information. SAVE CHANGES.

Re: Engineer Appointment Status Rejected

Arne-TalkTalk — Wed, 22 Nov 2023 13:31:01 GMT

Hi Rangaman.

Have you just moved into the property, the cancellation appears to be that the previous supplier cancelled the line, while your request to take over was progressing. You may need to request a new line.