topic Re: Connected without internet in Fibre

Connected without internet

Peanut1 — Sat, 11 Nov 2023 11:42:50 GMT

3 days now connected without internet spent hours on chat with no resolution. Had no issues until upgraded to fibre

Always dropping out and poor strength doesn't even reach my kitchen when connections working

All lights are green on box on wall with a slight flicker on ethernet

Light on router is white.

I've reset everything multiple time and done everything required on the chat and getting nowhere

Re: Connected without internet

KeithFrench — Sun, 12 Nov 2023 15:04:22 GMT

This sounds like a WiFi coverage issue possibly caused by WiFi interference. Do you have any wired connections & if so, how do they perform?

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Connected without internet

Anonymous — Mon, 13 Nov 2023 07:35:05 GMT

Good morning,

How are you getting on?

Thanks

Michelle

Re: Connected without internet

Karl-TalkTalk — Tue, 14 Nov 2023 07:18:04 GMT

Hi @Peanut1

Do you still require assistance ?

Thanks

Karl.

Re: Connected without internet

lizles — Wed, 03 Jan 2024 15:28:28 GMT

I'm having the same problem today. Done a test, it says my broadband is healthy. I have wired and wireless and it works for awhile and then disconnects. My grandchildren are going crazy as you can imagine.

How did yours get fixed?

Re: Connected without internet

Karl-TalkTalk — Wed, 03 Jan 2024 15:30:21 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl