topic Re: Red light on my router in Fibre

Red light on my router

zayne9711 — Sat, 11 Nov 2023 21:37:10 GMT

I’ve this evening come back from football to a solid red light an no internet, I’ve rest on the side of the modem an unplugged all for around 30 minutes ? Still nothing how do I preform a factory reset

Re: Red light on my router

ferguson — Sat, 11 Nov 2023 22:29:44 GMT

Is your phoneline working OK? Subject to that, either get in touch with customer services directly tomorrow. Or if you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. But bear in mind that they won't be back online until Monday.

Re: Red light on my router

Anonymous — Mon, 13 Nov 2023 07:38:12 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Red light on my router

Karl-TalkTalk — Tue, 14 Nov 2023 07:16:53 GMT

Hi @zayne9711

If you can update your profile and confirm, we are eager to help.

Regards,

Karl.