topic throttle in Fibre

throttle

butterboy — Tue, 14 Nov 2023 00:39:23 GMT

Hi,my speed is way below expected,having trouble just accsesing this site Speed tests show 2mb-5mb.Been like this for about 4 days otherwise 10y+ great.

Phone line is down dial tone intermitent but need to sort broadband as priority

Live chat master socket wifi lan tests all done

Still running on original h633 router perhaps an upgrade would be an idea like other isps

Cant even browse with this speed this is a joke guaranteed 16mbs as below.

Out of contract and this is why i havent renewd yet!

thanks for any help.

Re: throttle

Karl-TalkTalk — Tue, 14 Nov 2023 06:30:28 GMT

As the broadband shares part of the line with the phone circuit, any impact to this will affect the broadband.

Line tests show a possible loop fault in or near your home.

Can you confirm that you have unplugged everything from the phone socket and tested a known working phone handset directly at the master socket or 'Test Socket' if you have one, and the issues with the phone persist.

If this is confirmed, then we can progress to an engineer for you.

Thanks

Karl.

Re: throttle

butterboy — Wed, 15 Nov 2023 18:17:38 GMT

Thank you for getting back to me,

when installed i remember the engineer say the test socket in the hall is now bypassed and installed an extension lead (hard wired)to the living room hence that becoming the test socket and the lead from hall to living room is degraded and if pressed i get a dial tone and some internet.I would just get a new lead but one end is wired up inside the hall test socket.

If an internal engineer is advisable thanks.

Re: throttle

butterboy — Wed, 15 Nov 2023 18:17:17 GMT

Thank you for getting back to me,

If an internal engineer is advisable thanks.

Re: throttle

ferguson — Wed, 15 Nov 2023 19:12:23 GMT

The fact that an extension socket is hard-wired to the master socket does not make it a test socket. That remains the point where the external wiring initially enters the property and will be accessible by removing the faceplate from the master socket. Try connecting there for the time being as suggested and the support team can check again.

Re: throttle

butterboy — Wed, 15 Nov 2023 20:17:09 GMT

Ok ill give it a go ,its only what the engineer told us.

thanks.

Re: throttle

butterboy — Thu, 16 Nov 2023 00:41:13 GMT

Looks like the engineer was telling the truth,the master socket street entrance is an empty shell ,no connected test socket. That is at the extention socket and the dial tone is perfect now but no internet,taken me over an hour to load and reply to this page.

Re: throttle

butterboy — Thu, 16 Nov 2023 00:53:42 GMT

Re: throttle

Chris-TalkTalk — Thu, 16 Nov 2023 10:12:05 GMT

Hi butterboy

If you'd like us to arrange an engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris