topic Re: Upgrade from fibre 150 to 250 in Fibre

Upgrade from fibre 150 to 250

Deanosafc24 — Fri, 10 Nov 2023 16:26:17 GMT

After upgrading on 17 October, my upgrade is apparently stuck in the system and I still haven’t received the 250 speeds. It’s now 10 November. What’s going on TALKTALK

Re: Upgrade from fibre 150 to 250

fr8ys — Fri, 10 Nov 2023 17:53:12 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Upgrade from fibre 150 to 250

Arne-TalkTalk — Tue, 14 Nov 2023 10:00:53 GMT

Hi @Deanosafc24

Thanks for your post

Can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards