topic Re: Downgraded Fibre speeds in Fibre

Downgraded Fibre speeds

theukchamp — Wed, 15 Nov 2023 09:11:30 GMT

Hi,

I have had Fibre working at 150Mbps download and 29Mbps Upload for few years now, but recently noticed this week my speeds are capped at 80Mbps Download and 29Mbps upload, not sure why this happened can it be restored back to 150Mbps Download please?

Thank you

Re: Downgraded Fibre speeds

Chris-TalkTalk — Wed, 15 Nov 2023 09:33:22 GMT

Hi theukchamp,

Line test is clear and sync speed is 160Mbps. Can you switch the modem and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Downgraded Fibre speeds

theukchamp — Wed, 15 Nov 2023 09:36:47 GMT

Hi Chris,

Thank you for your reply, I will try this tonight and let you know.

Thank you

Re: Downgraded Fibre speeds

Chris-TalkTalk — Wed, 15 Nov 2023 09:37:25 GMT

OK thanks 🙂

Re: Downgraded Fibre speeds

theukchamp — Wed, 15 Nov 2023 20:48:08 GMT

Hi Chris,

I switched off the modem and router for around 40 minutes and can confirm I am getting full speeds again (148Mbps) which im happy with, thanks for your help 🙂

Thanks

Re: Downgraded Fibre speeds

Debbie-TalkTalk — Thu, 16 Nov 2023 06:30:37 GMT

Hi theukchamp

That's great news, thanks for letting us know 🙂

Debbie