topic Re: Weird problem: New laptop breaks internet when connected to wifi in Fibre

Weird problem: New laptop breaks internet when connected to wifi

sqrbrkt — Wed, 15 Nov 2023 20:14:29 GMT

This is a weird one but we have a new laptop which, when it connects to our home wifi, causes the router to disconnect from TalkTalk.

The router sometimes reconnects after a few minutes, or if we switch off wifi on the laptop then the router reconnects shortly afterwards and everybody stops shouting at me.

The laptop is a Lenovo Yoga 7 14ARB7 running Windows 11, router is some generic D-Link device supplied by TalkTalk about 8 years ago.

What could be causing this?! Seems really odd

Re: Weird problem: New laptop breaks internet when connected to wifi

Debbie-TalkTalk — Thu, 16 Nov 2023 07:36:24 GMT

HI sqrbrkt

I think we should send a replacement router for testing.

Please can you add your name and TalkTalk landline number to your Community Profile. I can then send the replacement router.

Thanks

Debbie

Re: Weird problem: New laptop breaks internet when connected to wifi

sqrbrkt — Thu, 16 Nov 2023 11:03:33 GMT

Thanks Debbie! I’ve added the info to my profile now

Re: Weird problem: New laptop breaks internet when connected to wifi

Debbie-TalkTalk — Thu, 16 Nov 2023 11:12:24 GMT

Hi sqrbrkt

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Weird problem: New laptop breaks internet when connected to wifi

sqrbrkt — Sat, 18 Nov 2023 16:15:16 GMT

New router has arrived and everything’s working as it should now - thanks Debbie!

Re: Weird problem: New laptop breaks internet when connected to wifi

Debbie-TalkTalk — Mon, 20 Nov 2023 06:56:27 GMT

Hi sqrbrkt

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Weird problem: New laptop breaks internet when connected to wifi

Sakky_87 — Tue, 19 Mar 2024 12:26:32 GMT

Hi Debbie,

I am having the same issue with my computer too.

Re: Weird problem: New laptop breaks internet when connected to wifi

Anonymous — Tue, 19 Mar 2024 12:27:57 GMT

Hi Sakky_87,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle