topic No internet in Fibre

No internet

Sarah114 — Sat, 18 Nov 2023 23:24:57 GMT

Internet randomly went down today. I’ve tried resetting the router, and the modem. Even used the pin. Tried connecting from the main socket which didn’t work either. Ethernet cable won’t work on any device. Please help.

Re: No internet

fr8ys — Sun, 19 Nov 2023 07:59:49 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: No internet

Debbie-TalkTalk — Mon, 20 Nov 2023 07:09:39 GMT

Hi Sarah114

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: No internet

Debbie-TalkTalk — Tue, 21 Nov 2023 10:10:25 GMT

Hi Sarah114

Do you still need help with this?