topic Re: Fibre 65 was better on copper. in Fibre

Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 11:22:39 GMT

Been on fibre 65 for a few months now, and to be honest I wish they had kept me on the old copper connection, which was more reliable and for the most part faster. Sometime on fibre my wifi speeds are below 3mbps and at best about 32mbps.

The chap who install the fibre did a very untidy job of it, he didn't put it where I wanted, like follow the old copper route, his excuse was that he wasn't allowed to work off a ladder, and he didn't even remove the copper cables.

I hope my experience is a one off, I wouldn't want anyone else to put up with what I have.

Regards, John.

Re: Fibre 65 was better on copper.

Anonymous — Mon, 20 Nov 2023 11:49:07 GMT

Good morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Can I just confirm, what speeds do you see if you run a wired speed test directly at the ONT please with the router removed? Are you using the Wifi Hub?

Thanks

Michelle

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 12:26:59 GMT

Michelle, at the ONT speeds reading 74.3 mbps, which is great. But because where the open teach man positioned the ONT a long cable is required to reach the router,

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 12:33:33 GMT

Just run a speed test wired to the router and speeds are equally as good as from the ONT.

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 12:36:49 GMT

Speeds over wifi with mobile phone very close to router 34.9mbps.

Re: Fibre 65 was better on copper.

Anonymous — Mon, 20 Nov 2023 12:39:27 GMT

Hi,

Thanks for testing this. So it's the wireless speeds which are much lower. Are you using the wifi hub? Would you like us to try switching off the wifi optimisation to see how the wireless connection compares?

Thanks

Michelle

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 12:41:55 GMT

Not sure what you mean by wifi hub, but we do use wifi mostly.

Re: Fibre 65 was better on copper.

Karl-TalkTalk — Mon, 20 Nov 2023 12:46:56 GMT

The router - the Sagemcom model is referred to as the WiFi Hub, are you currently using the Sagemcom router ?

Thanks

Karl.

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 12:53:13 GMT

Yes that's the one.

Re: Fibre 65 was better on copper.

Karl-TalkTalk — Mon, 20 Nov 2023 13:01:27 GMT

I've turned off wifi optimisation. Try logging into the router and changing the wifi channel to see if this gives better performance.

Change your wireless channel - TalkTalk Help & Support

Thanks

Karl.

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 13:03:23 GMT

Ok Karl, I'll try that, at the moment I've set the channel to auto.

Re: Fibre 65 was better on copper.

Karl-TalkTalk — Mon, 20 Nov 2023 13:08:45 GMT

Hi,

OK, see how it goes. If you have an android phone there are free apps such as wifi analyzer etc that can show the wifi channels around you so you can choose the least congested one.

Thanks

Karl.

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 13:36:37 GMT

I've tried all channels on the router, settled with channel one, which gave me the slightly faster speed of 35/36mbps, which is around half the speed of a wired connection. Is this normal?

Re: Fibre 65 was better on copper.

Karl-TalkTalk — Mon, 20 Nov 2023 13:47:36 GMT

Wifi connections will always be a little slower than a wired connection, but other things can also cause the speed to be lower, there is the distance from the router, the thickness of walls the signal has to penetrate, and there is the device itself, some older devices may have slower wifi adapters.

So when testing bear this in mind. If you test with a device that you know will achieve faster speeds over wifi, and are a couple of meters away from the router and speeds are still low, then it could be the router itself at fault.

Karl.

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 14:09:34 GMT

I am in the same room as the router about 3 mtrs. away, line of sight no obstructions. My wife getting the same speeds on her mobile phone. Thanks for your suggestions.

I don't know or understand anything about these routers, just wondering if the wireless part of it is functioning at full power?

Re: Fibre 65 was better on copper.

Karl-TalkTalk — Mon, 20 Nov 2023 14:29:39 GMT

It does sound as though the router is not performing as it should.

I'll get a replacement router out to you, so we can see if this is the case.

Regards,

Karl.

Re: Fibre 65 was better on copper.

celynen — Mon, 20 Nov 2023 14:33:20 GMT

Thank you very much.

Re: Fibre 65 was better on copper.

Karl-TalkTalk — Mon, 20 Nov 2023 14:34:58 GMT

You're Welcome 🙂

Test when it arrives, and let me know here if there is any improvement

Regards

Karl

Re: Fibre 65 was better on copper.

celynen — Thu, 07 Dec 2023 16:39:11 GMT

Router didn't arrive.

Re: Fibre 65 was better on copper.

Karl-TalkTalk — Fri, 08 Dec 2023 07:01:35 GMT

Hi Celymen,

So sorry to hear this. I've requested a router via our manual process here.

Thanks

Karl.