topic TalkTalk / D-Link Router issues in Fibre

TalkTalk / D-Link Router issues

Awboxster — Wed, 22 Nov 2023 13:40:01 GMT

Hi, I have had this router for probably 5 or more years and in the last year it has been playing up - as in the wifi in the home stops working for SOME of my devices but not all of them. I have split the wifi into two feeds 2.4gh and 5gh and it happens to either both or only one of the feeds! I have to then reboot the router and all is well for a couple of days. It is such a pain that I have set it up with a timer and it switches off for about 1/2hr each night to get round this issue...Any ideas please?

The router is a D-Link Model DSL-3782 (as supplied by TalkTalk).

Re: TalkTalk / D-Link Router issues

Debbie-TalkTalk — Wed, 22 Nov 2023 13:42:08 GMT

HI Awboxster

I think we should send a replacement router for testing.

Please can you add your name to your Community Profile, I can then send the router.

Thanks

Debbie

Re: TalkTalk / D-Link Router issues

Awboxster — Wed, 22 Nov 2023 14:02:36 GMT

I think have set up my profile! can you let me know if all OK...Thanks, Adrian Burke

Re: TalkTalk / D-Link Router issues

Debbie-TalkTalk — Wed, 22 Nov 2023 14:10:56 GMT

Hi Adrian

Perfect thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: TalkTalk / D-Link Router issues

Awboxster — Wed, 22 Nov 2023 14:12:32 GMT

Thanks Debbie for your assistance with this.

Re: TalkTalk / D-Link Router issues

Debbie-TalkTalk — Wed, 22 Nov 2023 14:14:25 GMT

Hi Adrian

No problem 🙂

Debbie

Re: TalkTalk / D-Link Router issues

Debbie-TalkTalk — Mon, 27 Nov 2023 08:04:37 GMT

Hi Adrian

Have you received the router?

Re: TalkTalk / D-Link Router issues

Awboxster — Mon, 27 Nov 2023 10:43:44 GMT

Hi Debbie, yes received and up and running ok so far. Will send the old one back later this week (just to make sure the new one is ok!) do you want the power supply back as well as the router?

Thanks for the great prompt service from yourself ...much appreciated!

Regards Adrian

Re: TalkTalk / D-Link Router issues

Karl-TalkTalk — Mon, 27 Nov 2023 10:52:13 GMT

Hi Adrian,

If you could include the power unit also, that would be great. Give it a few days to make sure everything is running ok 🙂

Karl.

Re: TalkTalk / D-Link Router issues

Awboxster — Mon, 27 Nov 2023 10:55:46 GMT

OK, will do,

Thanks Karl..

Adrian

Re: TalkTalk / D-Link Router issues

Karl-TalkTalk — Mon, 27 Nov 2023 10:56:59 GMT

No Problem 🙂

Karl

Re: TalkTalk / D-Link Router issues

Awboxster — Thu, 30 Nov 2023 11:11:43 GMT

Hi, just for info, I have today posted my old router back to you, via the return bag and label. The new router is working well, thanks for your help.

Regards

Adrian

Re: TalkTalk / D-Link Router issues

Karl-TalkTalk — Thu, 30 Nov 2023 11:20:43 GMT

That's great, thanks for letting us know.

Regards,

Karl.

Re: TalkTalk / D-Link Router issues

MartinR97 — Fri, 09 Feb 2024 15:47:09 GMT

I have a problem with my D_router main powerline adapter and it was impossible to speak to a person as AI

did not understand what was wrong. Eventually I found a very helpful text operator who understood what was required

and has ordered me a replacement, which was what I needed all along. No wonder Talk Talk's customer service gets such poor

reports.