topic Re: Thinking of moving to Talk Tak - Concerns over installation in Fibre

Thinking of moving to Talk Tak - Concerns over installation

jstrines — Tue, 21 Nov 2023 13:23:33 GMT

Hi guys,

I am considering moving to Talk Talk Fibre.

The issues that I have is that my drive is mono-blocked and I am wondering how the installation would be done without damaging my mono-block?

Thanks

Re: Thinking of moving to Talk Tak - Concerns over installation

Debbie-TalkTalk — Wed, 22 Nov 2023 08:35:36 GMT

Hi J

Thanks for your post.

This help page has some information about the installation How Full Fibre is installed - TalkTalk Help & Support

The engineers would need to take a look at this and discuss the options with you in regards to your drive and how they would route the cabling.

https://community.talktalk.co.uk/t5/Articles/How-Full-Fibre-is-installed/ta-p/2555166

Re: Thinking of moving to Talk Tak - Concerns over installation

jstrines — Wed, 22 Nov 2023 18:58:47 GMT

Hi Debbie,

Do I need to place an order to find out how they will run the cable?

Cheers

Re: Thinking of moving to Talk Tak - Concerns over installation

temp23 — Wed, 22 Nov 2023 19:47:51 GMT

One word DON'T !!

Had the installation team yesterday

dreadful !!

left me 2 hours later with

no internet

no phone line

no promise as to when these will be restored !

Avoid at all costs,

Re: Thinking of moving to Talk Tak - Concerns over installation

temp23 — Wed, 22 Nov 2023 20:37:41 GMT

DO NOT , THEIR TERRIBLE

Re: Thinking of moving to Talk Tak - Concerns over installation

temp23 — Wed, 22 Nov 2023 20:45:24 GMT

DON'T THEIR TERRIBLE !

Re: Thinking of moving to Talk Tak - Concerns over installation

Debbie-TalkTalk — Thu, 23 Nov 2023 06:55:27 GMT

Hi jstrines

If you contact our Loyalty Team by phone to discuss placing an order (upgrade) then they can discuss this further with you.

@temp23 - Please can you create a new topic/thread on the Community, we can then take a look at this for you.

Thanks

Re: Thinking of moving to Talk Tak - Concerns over installation

jstrines — Thu, 23 Nov 2023 17:53:30 GMT

@Debbie-TalkTalk are you asking me to create a new topic/thread on the Community,

Re: Thinking of moving to Talk Tak - Concerns over installation

jstrines — Thu, 23 Nov 2023 17:55:15 GMT

@Debbie-TalkTalk Where is the number for the Loyalty Team?

Re: Thinking of moving to Talk Tak - Concerns over installation

Gliwmaeden2 — Thu, 23 Nov 2023 18:18:05 GMT

@jstrines, Debbie was instructing someone who had jumped on your thread to start their own topic.

You need to simply check back on here for replies etc.

At the top of each forum page is a very useful SEARCH engine, so use this tool for queries - even how to find Chat or Contact numbers etc.

The LOYALTY team should be available today till 7pm on 03451 720088.

They then open again at 9am tomorrow.

Re: Thinking of moving to Talk Tak - Concerns over installation

jstrines — Thu, 23 Nov 2023 18:42:21 GMT

@Gliwmaeden2 That number is for existing customers only.

Re: Thinking of moving to Talk Tak - Concerns over installation

Gliwmaeden2 — Thu, 23 Nov 2023 18:47:17 GMT

No, you should ignore having to give a phone number, and listen to all the options, @jstrines.

Re: Thinking of moving to Talk Tak - Concerns over installation

Gliwmaeden2 — Thu, 23 Nov 2023 18:52:37 GMT

@jstrines, a quick Google gives this:

https://www.cable.co.uk/providers/talktalk/contact/

However, the original number I gave you, while free to customers, is not restricted to customers only. Normal local charges apply if you are not a customer.

Re: Thinking of moving to Talk Tak - Concerns over installation

jstrines — Thu, 23 Nov 2023 19:01:24 GMT

@Gliwmaeden2 I eventually got through and the person was no help at all, just wanted to sell me fibre. She eventually asked me to contact City Fibre. I have contacted them, so I will see how I get on.

Re: Thinking of moving to Talk Tak - Concerns over installation

Gliwmaeden2 — Thu, 23 Nov 2023 19:02:56 GMT

Nobody is going to know for sure till they send a team along to check the situation for real, @jstrines.

Re: Thinking of moving to Talk Tak - Concerns over installation

jstrines — Thu, 23 Nov 2023 19:04:40 GMT

@Gliwmaeden2 Many thanks.