topic Re: turn wifi optimisation off in Fibre

turn wifi optimisation off

richardk8 — Thu, 23 Nov 2023 21:11:11 GMT

hello,

I'd like to turn wifi optimisation off. My wifi channel keeps reverting to channel 1 which is the most congested.

Can someone help me so that my wifi remains on the channel i set?

Gliwmaeden2 — Thu, 23 Nov 2023 23:39:07 GMT

Complete your community forum profile details, @richardk8.

Go via your avatar/name; settings; Personal Information must contain your landline number / account number. SAVE CHANGES.

Staff reply during the day. They'll sort this if you have completed the details - leave the router on.

Debbie-TalkTalk — Fri, 24 Nov 2023 06:39:12 GMT

Hi richardk8

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Debbie

richardk8 — Fri, 24 Nov 2023 07:11:29 GMT

Done

Debbie-TalkTalk — Fri, 24 Nov 2023 07:15:40 GMT

Hi richardk8

Thanks for updating your Community Profile.

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Debbie

richardk8 — Sat, 25 Nov 2023 12:38:20 GMT

Thanks, settings are sticking now

Debbie-TalkTalk — Mon, 27 Nov 2023 06:42:14 GMT

Hi richardk8

I'm so glad to hear this, thanks for letting us know 🙂

Debbie