topic Re: DSL Intermittent Drop Outs in Fibre

DSL Intermittent Drop Outs

SiHancox — Thu, 23 Nov 2023 22:55:17 GMT

Hi TalkTalk,

All this afternoon I’ve been experiencing intermittent DSL disconnections, this triggered the Routers front light to flash after which the connection would be reestablished.

Everything has been fine for as far back as I can remember, and I’ve never experienced anything like this before.

The frequency of these DSL drop outs are anywhere from 10 to 15 minutes earlier this afternoon to around 3/4 hour later in the day (they have continued in to tea time as well).

I’ve run all the TT tests and speed is still very good, Router apparently is up to date with firmware and you are not showing any work that could disrupt my service in the area.

But this definitely feels like an exchange or local issue by the way it suddenly drops and quickly reestablishes itself (although can’t rule out Router) and I’ve noted ongoing cable work in my local town that’s occurring between me and the exchange…a coincidence may be!

At the time of these DSL drop out I’ve not noticed any problem with the phone though, I have a dial tone and no noise is on line.

As far as I can tell my DSL Information stats look as usual…in other words nothing obvious has changed with respect to line quality…and speed tests done throughout the day have remained consistently high (ie. 70/17).

The Router is the only thing plugged it to Master Socket 5C Mk4, using the cable supplied with the Router (DG8041W)…so no phone is on this socket.

So before I start to blame the Router could someone please check to see if anything “external” was either happening or is still ongoing that could account for this sudden situation.

Thanks in advance.

Si.

EDIT: The issue has continued in to the evening (now 2245 hours), initially the frequency between drop outs increased to nearly an hour then back to approximately half hour again.

In an attempt to rule out things at my end I took off face plate to Master Socket and connected direct to the internal socket…no improvement. I then exchanged the cable (new spare) from that internal socket to the Router…again no improvement.

So I can only conclude there is an issue ongoing with the Open Reach network in my neighbourhood, if that’s not the case then it looks as though the Router is failing.

Re: DSL Intermittent Drop Outs

Chris-TalkTalk — Fri, 24 Nov 2023 07:10:44 GMT

Hi SiHancox,

It does appear that there's an incident at your exchange. How is your service this morning?

Chris

Re: DSL Intermittent Drop Outs

SiHancox — Fri, 24 Nov 2023 08:24:55 GMT

Hi Chris,

Good morning.

Still the same I’m afraid.

I looked in Router settings this morning and DSL was showing up time of 15 mins, so I assume it’s been bouncing around with trying to stay connected all night.

I left my Streamer playing Radio 3 this morning and I got nearly one hour of uninterrupted play before a DSL reconnect happened…so it’s definitely not sorted but might be they are trying.

I looked out all my old Routers from the attic just in case I needed to temporarily revert back to one of them, but with all the WiFi devices I now have that isn’t going to be a quick task and I’d rather avoid if possible.

Through all of this the WiFi side of the Hub has remained rock solid…and the DSL reconnects have been very prompt…even running a speed tests between these interruptions has give top speeds.

So it’s just the persistent DSL drops that can occur anywhere between 15 min to an hour intervals.

What do you suggest other than sit tight 😁

Si.

EDIT: Just had another DSL interruption after finished typing…so that was around 30 minute from last.

Re: DSL Intermittent Drop Outs

Chris-TalkTalk — Fri, 24 Nov 2023 08:46:03 GMT

Unfortunately I don't think there's much you can do other than sit tight. It doesn't really give much information about the issue, it just says that your line is affected by an outage but as this will be affecting a number of people it's usually fixed as a priority and so hopefully will be resolved soon. Apologies for any inconvenience

Chris

Re: DSL Intermittent Drop Outs

SiHancox — Fri, 24 Nov 2023 08:54:40 GMT

Thanks for the additional info Chris, it’s always comforting when an issue is “confirmed” and it’s not just me or my kit going mad.

And I understand this is something outside of TalkTalk control.

Would appreciate if you or one of your colleagues could periodically keep me abreast of developments if that’s possible though…even if it’s getting more clarity on what’s happening and time scale for resolution.

As always thanks for the prompt service…it’s much appreciated.

Si.

Re: DSL Intermittent Drop Outs

Chris-TalkTalk — Fri, 24 Nov 2023 08:58:41 GMT

No problem, I'll check again a bit later

Chris

Re: DSL Intermittent Drop Outs

Chris-TalkTalk — Fri, 24 Nov 2023 12:02:45 GMT

No further updates at the moment

Chris

Re: DSL Intermittent Drop Outs

SiHancox — Fri, 24 Nov 2023 12:13:48 GMT

Thanks Chris, I don’t want to tempt fate but DSL has been “up” for the last 1 hour and 40 minutes…so may be there’s some movement on a resolution (fingers crossed).

Si.

Re: DSL Intermittent Drop Outs

Chris-TalkTalk — Fri, 24 Nov 2023 12:17:10 GMT

Yes, sounds promising 🙂

Re: DSL Intermittent Drop Outs

SiHancox — Fri, 24 Nov 2023 14:47:38 GMT

Not sure what time you finish Chris but thought I’d give an update, DSL has been up now for over 4 hours so I’m assuming the issue at Exchange has been fixed (fingers still crossed).

Thanks again.

Have a good weekend.

Si.

Re: DSL Intermittent Drop Outs

Anonymous — Mon, 27 Nov 2023 06:38:25 GMT

Morning,

Thanks for the update 🙂 How has your connection been over the weekend?

Thanks

Michelle

Re: DSL Intermittent Drop Outs

SiHancox — Mon, 27 Nov 2023 07:30:27 GMT

Good morning Michelle, trust you are keeping well…and an early start I see.

Things do appear to have settled down, I had about 22 hours of up DSL up time from Friday afternoon until early hours of Saturday…DSL seemed to restart around 0300hrs Saturday morning though for some reason.

I took the opportunity to re-locate Router slightly that morning as well so I interrupted service at about 0900hrs.

But since then DSL has been up for 1 day and 22 hours now….so I’m hoping it’s all stabilised at the Exchange.

Hope this helps and thank you (and Chris) for staying on top of this slight issue).

Si.

Re: DSL Intermittent Drop Outs

Anonymous — Mon, 27 Nov 2023 07:32:07 GMT

Good morning,

I'm very well thank you 🙂 I hope you had a lovely weekend? I've re-checked the connection stats now and there is a note to advise that the connection is still stabilising at the moment. If it's ok with you then we'll continue to monitor this for a few more days just to ensure that the connection does remain stable.

Thanks

Michelle

Re: DSL Intermittent Drop Outs

SiHancox — Mon, 27 Nov 2023 11:43:31 GMT

Agree monitoring would be wise if you have status it’s still in the stabilisation phase (just got back in late morning and still ok though)…the only observation I can make at the moment is my top speed has decreased slightly (currently 67/17), nothing to worry about because it’s still sufficient for my needs and comfortably betters your guaranteed minimum anyway.

I assume this has occurred because of all the DSL on and offs that may have made the software re-profile the connection down a little…hopefully that will correct itself in time as things stabilise anyway.

The one point I’d like to make for possible improvement is one of “service information”, and if you agree could be passed up the line…nothing about this issue was mentioned under your Service Status section, either in Internet or Planned Work sections.

A simple automated comment, even if lacking detail (because it was my first port of call), would have been a great help in preventing the sudden rush of activity in reboots, change of cabling/filters and trying back of face plate connections!

Minor point may be but could have alleviated a little frustration.

Si.

Re: DSL Intermittent Drop Outs

Anonymous — Mon, 27 Nov 2023 11:44:07 GMT

Hi Si,

I understand and I will feed this back. I'll re-check the connection stats on Thursday and will post an update.

Thanks

Michelle

Re: DSL Intermittent Drop Outs

Anonymous — Wed, 29 Nov 2023 11:53:04 GMT

Happy Wednesday 🙂

I've re-checked the connection stats again now. The stabilisation message is still there but the connection now looks stable for 3 days and the speed also looks consistent. Hopefully DLM will adjust the speed up again in the next few days if the connection continues to remain stable.

Thanks

Michelle

Re: DSL Intermittent Drop Outs

SiHancox — Wed, 29 Nov 2023 13:00:28 GMT

Hi Michelle,

Good afternoon.

All looking good, Router shows DSL has been up for 4 day and 4 hours now…so no interruptions from last we spoke.

Speed is about same as well at 67.4/17.5…it could be creeping up a little or just time of day…still reasonable though and more than good enough for my Qobuz music streaming.

Si.

Re: DSL Intermittent Drop Outs

Anonymous — Wed, 29 Nov 2023 13:09:35 GMT

Afternoon Si,

Thanks for confirming 🙂 If anything does change then please let us know and we can take another look for you.

Have a lovely day 🙂

Michelle

Re: DSL Intermittent Drop Outs

SiHancox — Sat, 09 Dec 2023 11:07:49 GMT

Hi Michelle,

Thought I’d just give an update, believe things have now settled down, since we last spoke there’s only been one DSL disconnect, that occurred around 0400hrs on 5th Dec, so been up for 4 days since that occurred…prior to that DSL was up for 10 days.

Not sure why I got than single DSL disconnect, but would be interesting to know (if you have access to that info).

I’ve checked speed this morning (not that I’ve had any issues on that side of things) and it’s now running at 70/17.5…so the download side seems to be slowly creeping up (could that single disconnect be associated with this gradual re-alignment do you think?).

Anyhow, appreciate you will probably not see this until Monday, but wanted to just let you know how things are going (which seems fine to me)…would be nice to know though why we get the odd DSL disconnect…is it part and parcel of how things work?

All the best.

Si.

Re: DSL Intermittent Drop Outs

Anonymous — Mon, 11 Dec 2023 06:55:42 GMT

Good morning,

Thanks for the update. I've re-checked the connection stats now and I can see that DLM has changed the speed profile on the 5th and also yesterday which has resulted in a re-connection so the drop wasn't due to instability but just DLM adjusting the speeds. How has your connection been over the weekend?

Thanks

Michelle 🙂