topic Re: Internet dropping in Fibre

Internet dropping

essexbloke — Sun, 26 Nov 2023 21:58:00 GMT

Hi, we have fibre internet and it`s been fine but today we noticed the connection keeps dropping, we hadn`t noticed before because our phones go onto the mobile net.

Today ( sunday) our tablet and laptops had no connection.

The los light is off on the wall connector and the router light is normal ????? any ideas ?

Thanks,

Essex Bloke.......if it connects i will let you know.

Re: Internet dropping

KeithFrench — Sun, 26 Nov 2023 22:17:39 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Internet dropping

essexbloke — Mon, 27 Nov 2023 06:17:27 GMT

this morning the router has a red light, tried rebooting it.

Socket is green lights.

Re: Internet dropping

Chris-TalkTalk — Mon, 27 Nov 2023 08:20:16 GMT

Hi essexbloke,

Could you switch the ONT off for 30 minutes then switch back on and retest, if you still have no connection please let us know

Chris

Re: Internet dropping

essexbloke — Mon, 27 Nov 2023 10:13:38 GMT

Hi Chris ,

I switched off and I have just switched on and it's the same.

Ont, green lights

Router red, I rebooted that too.

Re: Internet dropping

Chris-TalkTalk — Mon, 27 Nov 2023 13:17:29 GMT

OK thanks. Could you unplug the Ethernet cable from the router and ONT and then plug it back in again and leave it for 5 minutes to see if the router connects

Chris

Re: Internet dropping

essexbloke — Mon, 27 Nov 2023 13:35:32 GMT

Still no luck Chris,

Red light is still on router.

Re: Internet dropping

Chris-TalkTalk — Mon, 27 Nov 2023 13:37:58 GMT

OK thanks. Could you try connecting a device directly to the ONT with the Ethernet cable bypassing the router so that we can see if it's a problem with the router

Chris

Re: Internet dropping

essexbloke — Mon, 27 Nov 2023 13:44:29 GMT

ahhhh, that works

Re: Internet dropping

Chris-TalkTalk — Mon, 27 Nov 2023 13:50:50 GMT

OK, maybe a problem with the router then, would you like me to send one to test with?

Chris

Re: Internet dropping

essexbloke — Mon, 27 Nov 2023 13:53:48 GMT

Yes please, i haven`t got a spare any more.

Thank you for helping.

Essex Bloke

Re: Internet dropping

Chris-TalkTalk — Mon, 27 Nov 2023 14:05:52 GMT

No problem, I'll order one now, it should be with you within a couple of days

Chris

Re: Internet dropping

essexbloke — Tue, 28 Nov 2023 18:35:22 GMT

Thanks Chris, got it this afternoon, it worked as soon as i connected it, brilliant service from you all as always.

I have sent the old one back.

Thank you,

Essex Bloke

Re: Internet dropping

Chris-TalkTalk — Wed, 29 Nov 2023 09:20:30 GMT

That's great, thanks for letting me know 🙂

Chris