topic Router Firmware Update in Fibre

Router Firmware Update

t8byl — Tue, 28 Nov 2023 18:38:44 GMT

Hi,

How do I request a firmware update for my router to ensure that I am on the latest version? I am having some trouble configuring a Pi-Hole, with symptons exactly as described by:

https://community.talktalk.co.uk/t5/Broadband/Router-update-to-SG4K100136-DNS-Pihole-fail/td-p/2882764

Is it possible to request a firmware update here?

Thanks.

Re: Router Firmware Update

Gliwmaeden2 — Tue, 28 Nov 2023 21:29:16 GMT

Just leave it switched on and staff will check the version.

You can't do anything else at your end, @t8byl.

Re: Router Firmware Update

Anonymous — Wed, 29 Nov 2023 07:46:24 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Router Firmware Update

t8byl — Wed, 29 Nov 2023 08:22:08 GMT

Hi, Thanks for your reply. I have added the required information now.

Re: Router Firmware Update

Debbie-TalkTalk — Wed, 29 Nov 2023 08:41:52 GMT

Hi t8byl

Thanks for updating your Community Profile.

I've checked and your router has the latest firmware version 174.

Have you tried factory resetting the router and trying this again?

Re: Router Firmware Update

Debbie-TalkTalk — Thu, 30 Nov 2023 11:01:16 GMT

Hi t8byl

Do you still need help with this?