topic Re: WIFI works fine but phone won't connect in Fibre

WIFI works fine but phone won't connect

WuGang — Sat, 25 Nov 2023 20:41:04 GMT

My phone won't connect to my home WIFI, but other devices can, i.e. my wife's phone, laptops, etc. with no issues. But for some reason, my phone has stopped connecting to it, and no matter what I do, I can't get it to connect. My phone's up-to-date, I've restarted it and my router several times, I've restarted my phone in safe mode, turned airplane on/off again, and reset the router. But these have not worked, my phone still says TalkTalk has no internet when everyone else is connected just fine.

P.S. TalkTalk routers apparently update themselves so that can't be the issue. Also, my phone doesn't have an issue connecting the the WIFI at work.

Re: WIFI works fine but phone won't connect

KeithFrench — Sun, 26 Nov 2023 16:16:38 GMT

By the sound of this, your phone is connecting to the router. However, once connected it cannot access the internet. Can you browse to the router's login screen by entering 192.168.1.1 in the browser's address bar from this phone?

Please can you give me the make/model of TalkTalk router that you have as well as the make/model of your phone, so that I might be able to advise you on how to rectify this matter?

Re: WIFI works fine but phone won't connect

Debbie-TalkTalk — Mon, 27 Nov 2023 07:14:23 GMT

Hi WuGang

I'm sorry to hear this.

I can see that @KeithFrench has offered his support. Which router do you have? (make and model)

Re: WIFI works fine but phone won't connect

WuGang — Mon, 27 Nov 2023 23:09:46 GMT

My phone is a Moto e20, I don't know the model of the router I'm afraid, it's one TalkTalk sent out to me. I can access the login screen, I just don't know what I'm doing in there. How do I find out the router information, is it Device Version? If so, that is: DG8041W-2.T5.

Re: WIFI works fine but phone won't connect

WuGang — Mon, 27 Nov 2023 23:23:40 GMT

The device version is DG8041W-2.T5.

Re: WIFI works fine but phone won't connect

Gliwmaeden2 — Mon, 27 Nov 2023 23:30:20 GMT

This will be picked up during the day, @WuGang.

Your router is a Huawei model.

Re: WIFI works fine but phone won't connect

Debbie-TalkTalk — Tue, 28 Nov 2023 06:09:28 GMT

Hi WuGang

Thanks for your reply.

Would you like me to send a different router for testing so we can rule this out?

Re: WIFI works fine but phone won't connect

Debbie-TalkTalk — Wed, 29 Nov 2023 10:32:09 GMT

Hi WuGang

Would you like me to send the replacement router?