topic Re: Speed dropping erratically & dramatically over the last week. in Fibre

Speed dropping erratically & dramatically over the last week.

5guitars — Mon, 04 Dec 2023 23:17:44 GMT

For the last week my upload/download speeds have become unstable. Can happen anytime during the day/evening. Made aware of this happening when any streaming service I'm watching either stops or starts buffering endlessly. When this happens, I check my speeds and they have sometimes dropped as low as 1.6 mbps! Nothing has changed within the house and only one devise is streaming at any one time. Few days ago tried switching off the router, but with no improvement.

Stephen.

Re: Speed dropping erratically & dramatically over the last week.

Anonymous — Tue, 05 Dec 2023 07:13:00 GMT

Good morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks stable at the moment. Can I just confirm, are you devices connected wired or wireless when this happens please?

Thanks

Michelle

Re: Speed dropping erratically & dramatically over the last week.

5guitars — Tue, 05 Dec 2023 12:34:36 GMT

Hello Michelle,

Both my laptop and TV are connected wirelessly.

Regards,

Stephen.

Re: Speed dropping erratically & dramatically over the last week.

Anonymous — Tue, 05 Dec 2023 12:40:20 GMT

Hi again,

Ok thanks for confirming. Are you using the Wifi Hub? Would you like us to try switching the wifi optimisation off to see how this compares?

Thanks

Michelle

Re: Speed dropping erratically & dramatically over the last week.

5guitars — Tue, 05 Dec 2023 13:51:46 GMT

Hello agagin Michelle,

I'm using the TalkTalk Wifi hub that you sent me. If you switch the optimisation off and it makes no difference or makes matters worse (!) can it be easily switched back on?

Regards,

Stephen.

Re: Speed dropping erratically & dramatically over the last week.

Chris-TalkTalk — Tue, 05 Dec 2023 14:44:10 GMT

Hi Stephen,

Yes it can be easily switched back on

Chris

Re: Speed dropping erratically & dramatically over the last week.

5guitars — Tue, 05 Dec 2023 14:51:04 GMT

Hello Chris,

Thanks for getting back to me. Yes, if it wont make make the issue any worse you think that it is worth a try. Do let me know when you've switched it off and I'll monitor the performance and report back to you. BTW, when I run my speed tests, I enter my landline number in order that you can see the results. Are they actually available to you?

Regards,

Stephen.

Re: Speed dropping erratically & dramatically over the last week.

Chris-TalkTalk — Tue, 05 Dec 2023 15:05:00 GMT

We can usually see the speed test results but I can't at the moment due to a system issue

Could you just give me the last 3 digits of the router serial number so that I can make sure I have the correct one

Thanks

Chris

Re: Speed dropping erratically & dramatically over the last week.

5guitars — Tue, 05 Dec 2023 16:18:26 GMT

Hello Chris,

The last 3 digits are : 510

If you can access the speeds from yesterday, you'll see what I mean, as they were down to 1.6 mbps!

Regards,

Stephen.

Re: Speed dropping erratically & dramatically over the last week.

Debbie-TalkTalk — Wed, 06 Dec 2023 07:00:58 GMT

Hi Stephen

Thanks for your reply.

The WIFI optimisation has now been switched off.

Debbie

Re: Speed dropping erratically & dramatically over the last week.

5guitars — Wed, 06 Dec 2023 11:03:23 GMT

Thanks for letting me know, Debbie. The drastic speed drop/instability has mainly been late afternoons & evenings, so I'll monitor the performance and get back to you in due course.

Regards,

Stephen.

Re: Speed dropping erratically & dramatically over the last week.

Debbie-TalkTalk — Wed, 06 Dec 2023 11:05:23 GMT

Hi Stephen

Thank you 🙂

Debbie

Re: Speed dropping erratically & dramatically over the last week.

5guitars — Sat, 09 Dec 2023 10:49:48 GMT

Dear Debbie, Michelle & Chris,

Hope that I'm not tempting fate, but......

Since last contacting you, my speeds seemed to have stabilised and I'm no longer experiencing those massive drops that I previously made you aware of. Mrs 5guitars and I have thus been able to watch various titles on BBC iplayer, Netflix & Prime without interruption by the dreaded buffering! Do hope this continues.....

Thank you all for your prompt & effective assistance.

Regards,

Stephen.

Re: Speed dropping erratically & dramatically over the last week.

Chris-TalkTalk — Mon, 11 Dec 2023 07:30:09 GMT

That's great news Stephen, thanks for letting us know.

Chris