topic Re: New Connection in Fibre

New Connection

KW1961 — Tue, 05 Dec 2023 19:11:32 GMT

I've moved into a house that had Talk Talk fibre before. At the moment there's just the fibre cable sticking through the wall. The router is coming by post (no engineer needed). Will I get the Optical Network Terminator included in the delivery. I am fine with technical things, just hoping I get all the bits. - Thanks

Re: New Connection

KeithFrench — Tue, 05 Dec 2023 22:43:03 GMT

The ONT is fitted by the Openreach/CityFibre engineer, it is not something you can do yourself.

Re: New Connection

KW1961 — Tue, 05 Dec 2023 23:10:07 GMT

They told me I didn't need an engineer because the previous occupant had fibre installed. So the equipment would arrive by post, and I could just plug it in. I thought there was more to it. Thanks for the reply. I will cancel. This is not a good start.

Re: New Connection

Arne-TalkTalk — Wed, 06 Dec 2023 12:45:17 GMT

What service did you order? if is FTTP (Full fibre) an engineer is always required , if its FTTC you can connect to the master socket but if there isnt one an engineer will still be required, I would recommend calling back to check.

Re: New Connection

KW1961 — Wed, 06 Dec 2023 13:13:45 GMT

It was FFTP. The setup was based on them knowing the previous occupier had the same system. They didn't realise the optical network terminator had been removed. So I rang this morning to tell them. It all went pear shaped then. They couldn't set an engineer date let alone when I might get online. In the end I cancelled to save all the messing. I have got a BT contract now, with an engineer due within days plus activation. Without all the complications. Thanks for your reply.

Re: New Connection

Arne-TalkTalk — Thu, 07 Dec 2023 14:55:15 GMT

Sorry that we couldn't keep you as a customer.