topic Re: 2.4Ghz wifi constantly dropping in Fibre

2.4Ghz wifi constantly dropping

SteveyW123 — Wed, 06 Dec 2023 19:17:04 GMT

Was having general issues with my wifi randomly dropping when both bands combined. I have now separated them and it it clear it is the 2.4Ghz band that has the issue. It has got gradually worse and I am now having to reboot the router multiple times per day. 5Ghz band appears to work well but not all devices (Nest, Ring for example) support 5Ghz.

Looking at other threads, it appears a new router is in order. Any advice?

Re: 2.4Ghz wifi constantly dropping

Debbie-TalkTalk — Thu, 07 Dec 2023 07:18:00 GMT

Hi SteveyW123

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: 2.4Ghz wifi constantly dropping

SteveyW123 — Thu, 07 Dec 2023 08:47:54 GMT

Thanks Debbie, details added

Re: 2.4Ghz wifi constantly dropping

Debbie-TalkTalk — Thu, 07 Dec 2023 09:02:38 GMT

Hi SteveyW123

Thanks for updating your Community Profile 🙂

Can I just check, have you also factory reset the router using the pin hole reset for ten seconds?

If you have already tried this then please let me know and I can send a replacement router.

Thanks again.

Debbie

Re: 2.4Ghz wifi constantly dropping

SteveyW123 — Thu, 07 Dec 2023 09:15:11 GMT

Hi Debbie,

yes, I tried that but it didn’t fix the problem.

regards, Steve

Re: 2.4Ghz wifi constantly dropping

Debbie-TalkTalk — Thu, 07 Dec 2023 09:47:34 GMT

Hi Steve

Thanks for confirming this.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie