topic Re: Help with Router HG635 in Fibre

Help with Router HG635

GAF44 — Wed, 06 Dec 2023 19:03:03 GMT

Wifi is super slow and frequently drops out. Am trying to work out if we need a new router or there is another fix to improve it?

Anyone have any ideas? I can't remember when the router is from so not sure how old it is and can't seem to find any details in the account history.

Any tips gratefully appreciated.

Debbie-TalkTalk — Thu, 07 Dec 2023 07:21:32 GMT

Hi GAF44

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

GAF44 — Thu, 07 Dec 2023 08:39:46 GMT

Thanks Debbie. Have done.

Debbie-TalkTalk — Thu, 07 Dec 2023 09:08:20 GMT

Hi GAF44

Thanks for updating your Community Profile 🙂

Can I just check, have you also factory reset the router using the pin hole reset for ten seconds?

If you have already tried this then please let me know and I can send a replacement router.

Thanks again.

Debbie

GAF44 — Thu, 07 Dec 2023 21:32:05 GMT

Have tried that before, yes. Be great if you could send a replacement. Thank you!

Debbie-TalkTalk — Fri, 08 Dec 2023 06:23:43 GMT

Hi GAF44

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares.

Debbie

Debbie-TalkTalk — Tue, 12 Dec 2023 07:37:05 GMT

Hi GAF44

Have you received the router?

Thanks