topic Re: Fibre 65 - internet keeps dropping in Fibre

Fibre 65 - internet keeps dropping

nisha82 — Sun, 03 Dec 2023 09:56:38 GMT

This has been happening since yesterday morning when an engineer outside my property was working on the communal junction box. Since then, my internet keeps randomly disconnecting. I need to sort this today as I rely on the broadband to work from home.

It's impossible to speak to a human on here, I'm so frustrated!

Re: Fibre 65 - internet keeps dropping

Divsec — Sun, 03 Dec 2023 11:56:40 GMT

Hi @nisha82 sad to say a resolution is unlikely today. Your post has been escalated and you should hear tomorrow.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529 has a link to the chat line which might just be able to get things going for you.

Re: Fibre 65 - internet keeps dropping

nisha82 — Sun, 03 Dec 2023 15:33:50 GMT

Thanks 🙁

Re: Fibre 65 - internet keeps dropping

Debbie-TalkTalk — Mon, 04 Dec 2023 07:18:15 GMT

Hi nisha82

I'm really sorry to hear this.

The line test has detected a potential line fault so I have escalated this straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates from Openreach.

Thanks

Debbie

Re: Fibre 65 - internet keeps dropping

Debbie-TalkTalk — Tue, 05 Dec 2023 07:23:48 GMT

Hi nisha82

The fault has now been assigned to a line engineer this morning.

We should hopefully have additional updates later this afternoon.

Thanks

Debbie

Re: Fibre 65 - internet keeps dropping

nisha82 — Tue, 05 Dec 2023 08:53:50 GMT

Thanks so much Debbie.

The internet was working ok yesterday so hopefully nothing major to report now.

Re: Fibre 65 - internet keeps dropping

Debbie-TalkTalk — Tue, 05 Dec 2023 09:06:39 GMT

Hi nisha82

Ahh I'm so glad to hear this.

I will let you know as soon as Openreach update/close the fault ticket.

Re: Fibre 65 - internet keeps dropping

Debbie-TalkTalk — Wed, 06 Dec 2023 08:11:02 GMT

Hi nisha82

Openreach have closed the fault as resolved.

Has everything been working ok since your last post?

Thanks

Debbie

Re: Fibre 65 - internet keeps dropping

Debbie-TalkTalk — Thu, 07 Dec 2023 12:31:12 GMT

Hi nisha82

Has the fault been resolved?

Thanks

Re: Fibre 65 - internet keeps dropping

nisha82 — Thu, 07 Dec 2023 21:33:30 GMT

Hi Debbie, yes it's much better now! Thanks so much again for all your help!

Re: Fibre 65 - internet keeps dropping

Debbie-TalkTalk — Fri, 08 Dec 2023 05:58:01 GMT

Hi nisha82

I'm so glad to hear this, thanks for confirming 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie