topic Re: Sound no picture in Fibre

Sound no picture

Denz4236 — Thu, 07 Dec 2023 20:52:51 GMT

Got a new box but now on catch up and netflix etc I have sound no picture. Everything else works fine. Is there something I haven't done when I plugged it all in?

Re: Sound no picture

fr8ys — Thu, 07 Dec 2023 23:07:07 GMT

Which box do you have so we can offer tailored support.

General things to try are disconnecting the box from the mains and then restarting the box.

Checking cables, reversing the hdmi cable or using a different hdmi cable.

Check for updates.

As a last resort, a factory reset should reset all apps.

Hope this helps. Let us know how you get on.

Re: Sound no picture

Karl-TalkTalk — Fri, 08 Dec 2023 06:41:46 GMT

Hi Denz4236,

If you can tell us the box model you have, we can help.

Regards,

Karl.