Internet consistently dropping and poor speeds

PhilMinta — Fri, 08 Dec 2023 15:03:49 GMT

Hi All,

I have been experiencing an issue recently where randomly, throughout the day the internet will go off. Sometimes it takes 20 minutes to go off and stays off for 2 minutes. However most of the time it is on for maybe 5 minutes or so before turning off.

This is making it almost impossible to work, watch TV or do anything entertaining involving the internet. The issue started yesterday and no notable changes have been made to our network or anything of the sort. This morning it seemed to be better until its started to do it again repeatedly now.

I've performed a line test where the only thing that happened was that my router was reset and the ticket was closed. That's not worked.

Any help would be much appreciated.

Re: Internet consistently dropping and poor speeds

Anonymous — Mon, 11 Dec 2023 06:49:39 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

topic Internet consistently dropping and poor speeds in Fibre

Internet consistently dropping and poor speeds

Re: Internet consistently dropping and poor speeds