topic Re: Full Fibre upgrade query in Fibre

Full Fibre upgrade query

sandywatt28 — Fri, 24 Nov 2023 14:04:41 GMT

Can someone advise me if you receive a Hub 2 with the 'free' Full Fibre upgrade? I currently have a Hub 1, which doesn't allow me to have Digital Voice for my landline.

My upgrade is due next Friday 1/12/23, if due the Hub 2, should this be delivered by then?

Re: Full Fibre upgrade query

KeithFrench — Fri, 24 Nov 2023 14:51:23 GMT

The Hub 2 is the normal router supplied with Digital Voice. If you look at the FAQs for DV it does mention the Hub 2.

Re: Full Fibre upgrade query

Anonymous — Mon, 27 Nov 2023 06:48:00 GMT

Hi sandy,

If you've upgraded to FTTP with VOIP then you should receive a Wifi Hub 2 prior to the installation date.

Thanks

Michelle

Re: Full Fibre upgrade query

sandywatt28 — Sat, 09 Dec 2023 13:31:59 GMT

Still awaiting delivery of our Hub2. Was advised on 30th November that it has been ordered and could expect deivery with 3/5 working days, via 'Yodel' courier. Our landline is 'dead' having been switched to Full Fibre and our Hub1 doesn't accept telephone connection.

We have elderly relatives who do not have mobiles and are now unable to contact us. Can anyobe advise current situation regarding our Hub2?

Re: Full Fibre upgrade query

Gliwmaeden2 — Sat, 09 Dec 2023 17:26:26 GMT

I'll re-escalate this for you, @sandywatt28, but staff won't be back before Monday.

If you are dependent on your own mobiles just now, can relatives not ring you from their own landline or you reach them instead?

It will depend a bit on their package but would be worth checking that calls to mobiles are the same price as to ordinary landlines or included in a boost.

Re: Full Fibre upgrade query

Chris-TalkTalk — Mon, 11 Dec 2023 08:53:14 GMT

Hi Sandywatt28,

I'm sorry about the delay, it appears to have been escalated on Saturday, I'll check if there's an update later

Chris