topic Re: DN372T YOUVIEW BOX in Fibre

DN372T YOUVIEW BOX

glynnman — Sun, 10 Dec 2023 17:34:43 GMT

ITV X app appears to have installed and has taken the place of ITV1 HUB app, the problem is can not launch itv x to stream and will not perform catch up, all other apps do.

Re: DN372T YOUVIEW BOX

fr8ys — Sun, 10 Dec 2023 17:43:55 GMT

It's purely cosmetic as ITVX is the current app.

Logging on gives a message that the ITV Hub is no longer compatible with the box.

This is an ITV decision and nothing to do with TalkTalk. ITV updated the software and the old boxes hardware is no longer compatible.

This is affecting a large number of devices, not just these boxes, and as equipment get older other apps will probably fall by the wayside too.

If you have a smart TV hopefully it is still compliant and will load ITVX.

An alternative is the 4k or Hub box, but you will to recontract, or a Roku or Amazon fire stick.

Re: DN372T YOUVIEW BOX

glynnman — Tue, 12 Dec 2023 17:17:25 GMT

Thank you for your reply, are you saying, although I see itvx app on the home button it's not really there to open , so therefore no change.

Re: DN372T YOUVIEW BOX

fr8ys — Tue, 12 Dec 2023 17:43:56 GMT

Yes. Try opening it and you will see a message.

Re: DN372T YOUVIEW BOX

Karl-TalkTalk — Wed, 13 Dec 2023 08:01:00 GMT

Hi glynnman

The ITVC app is not supported on the older legacy youview boxes.

If you give our teams a call you can discuss options for a new streaming box that will support the ITVX app.

Thanks

Karl.

Re: DN372T YOUVIEW BOX

glynnman — Wed, 13 Dec 2023 13:45:39 GMT

Thanks for your reply, I prefer to view tv with a combination of catch up and planned recordings, the new box offered by TT won't give me this service. To view ITVX it will cost me £5 extra a month, when I thought TV was apart of my original package, a little bit disappointing considering I've been with TT 15 years . Like others, when my contract comes to the end, I will have to consider my options.

Re: DN372T YOUVIEW BOX

Karl-TalkTalk — Wed, 13 Dec 2023 13:49:44 GMT

OK, no problem.

Karl.