topic Lost house phone connection in Fibre

Lost house phone connection

Cross1 — Wed, 13 Dec 2023 11:45:49 GMT

After mains power outage I cannot use my home phone ,as it will not make or receive calls..? I use eero full fibre

Re: Lost house phone connection

Debbie-TalkTalk — Wed, 13 Dec 2023 11:48:29 GMT

Hi Cross1

Apologies for this.

We’re aware that some Full Fibre Digital Voice (VoIP) customers are currently unable to make and receive calls.

Service has been restored, we recommend if you're still being affected, to power down both the eero router and the Grandstream digital voice adapter and use the factory reset pin, this will clear the issue. Our video will show you how to reset your eero.

Steps to reset your Grandstream

Re: Lost house phone connection

Debbie-TalkTalk — Thu, 14 Dec 2023 06:34:54 GMT

Hi Cross1

Our engineers have identified the problem and are actively working to deploy the fix. We expect this to automatically update on your equipment in the early hours of the morning and your normal service to resume. We sincerely apologise and understand the inconvenience this has caused. Thank you for your patience whilst we have worked to resolve this issue.

Are you still experiencing this fault?

Re: Lost house phone connection

Debbie-TalkTalk — Fri, 15 Dec 2023 08:44:30 GMT

Hi Cross1

Is everything working ok now?