topic Re: 2.4GHz chnnel Optimisation in Fibre

2.4GHz chnnel Optimisation

YaphamRoad1 — Sat, 09 Dec 2023 12:46:42 GMT

How do you turn the channel optimisation feature off on the router? One of our older devices keeps losing connection to the WIFI, reseting the channel on the router only works temporarily.

I have one of the new TalkTalk Wi-Fi Hub 2 routers.

Re: 2.4GHz chnnel Optimisation

Gliwmaeden2 — Sat, 09 Dec 2023 17:14:21 GMT

You don't, @YaphamRoad1.

It has to be done by staff, so make sure that you leave the router on for them.

They'll reply after the weekend.

Re: 2.4GHz chnnel Optimisation

Debbie-TalkTalk — Mon, 11 Dec 2023 07:16:03 GMT

Hi YaphamRoad1

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Debbie

Re: 2.4GHz chnnel Optimisation

Debbie-TalkTalk — Fri, 15 Dec 2023 09:38:27 GMT

Hi YaphamRoad1

Do you still need help with this?