topic Work VPN connection in Fibre

Work VPN connection

Roopa — Sun, 17 Dec 2023 01:53:55 GMT

My work VPN has stopped working since switching to Fibre plan. How can I sort it urgently please help!!!

Re: Work VPN connection

Gliwmaeden2 — Sun, 17 Dec 2023 08:45:25 GMT

You'll need to try the solutions advised in the help article, @Roopa (just put VPN into the forum search engine) but if the steps don't resolve this, you'll have to wait for staff support, so after the weekend.

It may require a firmware update or a change of router.

Many similar cases listed, eg:

https://community.talktalk.co.uk/t5/Broadband/I-can-t-access-my-work-VPN-Zscaler-using-Talk-Talk-Broadband/td-p/2997581

Re: Work VPN connection

Debbie-TalkTalk — Mon, 18 Dec 2023 06:56:27 GMT

Hi Roopa

I'm really sorry to hear this.

Which router do you have? (make and model)

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Thanks