topic Re: Latest Firmware HG633 in Fibre

Latest Firmware HG633

Ericb1 — Sun, 17 Dec 2023 13:02:48 GMT

I'm currently running v1.15t can I get the latest Firmware? Hope you can help

Gliwmaeden2 — Sun, 17 Dec 2023 13:16:06 GMT

Leave the router switched on for staff to push through an update after the weekend, @Ericb1.

Also ensure that you have completed Personal Information in your community forum profile details. SAVE CHANGES.

Ericb1 — Sun, 17 Dec 2023 13:43:24 GMT

Do I need to have remote support turned on?

Gliwmaeden2 — Sun, 17 Dec 2023 14:22:28 GMT

Wait for them to reply.

I can't remember if these models need it!

They may send you a more recent model anyway once they have tested it, @Ericb1.

Debbie-TalkTalk — Mon, 18 Dec 2023 07:37:12 GMT

Hi Ericb1

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Ericb1 — Mon, 18 Dec 2023 08:12:49 GMT

Updated profile now

Debbie-TalkTalk — Mon, 18 Dec 2023 08:44:15 GMT

Hi Ericb1

Thanks for updating your Community Profile.

I think we should send a new router (Sagemcom WIFI hub) Would you like me to arrange this?

Debbie

Ericb1 — Mon, 18 Dec 2023 08:45:30 GMT

Thanks yeah that would be great

Debbie-TalkTalk — Mon, 18 Dec 2023 08:49:55 GMT

Hi Eric

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie 🙂