topic Re: Gfast 150 fiber intermittent in Fibre

Gfast 150 fiber intermittent

marcus1970 — Mon, 18 Dec 2023 10:01:07 GMT

I've noticed for the last week that my gfast 150 fiber connection keeps going down and it seems to be getting worse ,it's up and down like a yo-yo.

On the open reach modem the internet light goes out but the DSL keeps going off and on.

It really is intermittent could be on for 30 minutes an hour than it would go off and other times it's every few minutes.

Is this a problem at the exchange, as my phone line is ok.

As this is gfast it's a copper line from my house to the pole tied is not full fiber , my street has just been upgraded to full fiber too.

Re: Gfast 150 fiber intermittent

marcus1970 — Mon, 18 Dec 2023 10:06:52 GMT

Meant to say above.

On the open reach modem the internet light goes out but the DSL stay on.

Re: Gfast 150 fiber intermittent

Anonymous — Mon, 18 Dec 2023 10:07:03 GMT

Hi marcus,

I'm sorry to hear this. Can I just confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

Thanks

Michelle

Re: Gfast 150 fiber intermittent

marcus1970 — Mon, 18 Dec 2023 10:17:04 GMT

Yes tel number is correct

Re: Gfast 150 fiber intermittent

Anonymous — Mon, 18 Dec 2023 10:25:04 GMT

Hello,

Ok thanks for confirming. I've run a test on the line now which hasn't detected a fault, however I can see some re-connections on the line. Has the set up changed at all since the engineer installed this? If the set up hasn't changed then the next step will be to arrange an engineer visit to the property if the connection is dropping directly at the Openreach modem. If you'd like to go ahead with this then please let us know.

Thanks

Michelle

Re: Gfast 150 fiber intermittent

marcus1970 — Mon, 18 Dec 2023 14:35:36 GMT

Yes can you book an engineer visit please.

Re: Gfast 150 fiber intermittent

Chris-TalkTalk — Mon, 18 Dec 2023 15:01:01 GMT

Hi marcus1970,

If you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: Gfast 150 fiber intermittent

marcus1970 — Mon, 18 Dec 2023 15:11:13 GMT

8am to 1pm thanks

Re: Gfast 150 fiber intermittent

Chris-TalkTalk — Mon, 18 Dec 2023 15:48:46 GMT

Are you available everyday this week?

Could you also please confirm that you accept the potential engineer charges

Thanks

Chris

Re: Gfast 150 fiber intermittent

marcus1970 — Mon, 18 Dec 2023 15:54:41 GMT

Yes as its obvosiously a broadband fault with either the fiber connections or the Modem, I still have phone line and internet most of the time so im happy to accept .

Im available this week yes.

Re: Gfast 150 fiber intermittent

Chris-TalkTalk — Tue, 19 Dec 2023 09:19:01 GMT

OK thanks. Could you add your mobile number to your community profile and I'll book the first engineer slot available

Chris

Re: Gfast 150 fiber intermittent

marcus1970 — Tue, 19 Dec 2023 14:05:39 GMT

I have added my mobile to my profile.

I was thinking it was ok today but earlier the DSL light went out too for a while so something is not right.DSL Modem

Re: Gfast 150 fiber intermittent

Chris-TalkTalk — Tue, 19 Dec 2023 14:33:47 GMT

Thanks, I'll book the engineer now and get back to you with the details

Chris

Re: Gfast 150 fiber intermittent

Chris-TalkTalk — Tue, 19 Dec 2023 14:37:24 GMT

I've booked the engineer for - December 20 2023, AM - please let us know how you get on

Chris